Ftd - Wrong flowers delivered on V day

I ordered the Sweetheart bouquet, which was supposed to be 10 stems of red roses filled with other green plants.See picture.

The courier delivered an arrangement of red roses to my wife at work. She was excited and loved them. Then the courier interrupted her while she was working with a customer to inform her that he gave her the wrong flowers and they swapped the red roses with an assorted arrangement. See picture.

She was embarassed in front of everyone! The assorted arrangement looks much cheaper and does not match the description of what I ordered.

I want a refund!Worst experience ever!

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Sweetheart Bouquet
Review category
Flowers / Florist
review #384483 by
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Feb 15, 2013 #609663 Dallas, Texas

it happened, boyfriend was out of town ordered roses, florist sent astromeria, whole bouquet. well they messed up, boyfriend got his money back after i took the flowers in and showed them what he paid 60.00 for, got a new bouuquet, 2 days after valentines day, but it was spoiled, she apoligized, but heck i was working for the rival florist at the time, so knew what he ordered, because my boss knew how to find out from ftd
demand your money back, or the right flowers delivered, maybe the local florist fault because ftd forwards the orders, does not deliver them themselves, plus you paid a delivery fee also

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Customer Service

Feb 15, 2013 #609291 Tyler, Texas

Did you call FTD and ask them to fix it?

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