Sent an arrangement to daughter and son-in-law after a miscarriage as I live in different state and the photo of the actual arrangement was a disgrace. Supposed to contain roses, pom poms, daisies, approximately 20 flowers (by the photo I could see on FTD website) and actually contained about half of that!
Very very disappointed. When I complained to FTD, they said they would have the florist deliver a replacement arrangement (yes just what I wanted them to receive a third disappointment) and I said I wanted a full refund and offered to send them a photo.
They said they couldn't receive an email from me and couldn't issue a refund cause they had to go to the florist and get a refund from them first.
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