I ordered a nice flower bouquet to be delivered to my wife on our anniversary as I was going to be out of town. By 6pm, they still had not been delivered, so I called FTD and was told that their "computers were down" and to give them my information (delivery address, recipient, etc.) and they would call me back with a status.
No return call. Some flowers were delivered around 8pm (I'm sure after I called and told them that they screwed up and missed the delivery) that were nothing like the ones I ordered. There was almost no water in the vase, and they were already starting to wilt. Needless to say, I was outraged.
I filed an online complaint, and still haven't heard anything (it's been 4+ days). I will be filing a chargeback with my credit card company and will make sure I tell everyone to NEVER order from FTD again!
Terrible/dishonest company with even worse customer support. I hope many will read this and decide to not use FTD as their florist choice (I sure wish I hadn't).
Review about: Ftd Bouquet.
Monetary Loss: $77.