FTD
Reviews and Complaints
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Verified Reviewer
Resolved: Flowers Not Delivered
Company fixed the issue and I have been provided with apology. I refused their offer of delivery on Saturday, February 17th.
because these were Valentine's Day flowers AND because the delivery address was to a business that is closed on Saturday.
I demanded that they reverse the complete charge on my credit, which they finally did. I will never deal with this company again.
My Order # 519350****477, placed on February 13, 2024, was to be delivered to a business address today (February 14, 2024). According to your website it was "shipped" yesterday (2/13/2024) though it wasn't to be delivered until today.
It was NOT delivered. I tried to use your "chat" function on your website and was disconnected. This is truly lousy service! When will my flowers be delivered?
Why the incorrect information about shipment? Your "tracking" function is absolutely useless!
Totally inaccurate. Terrible customer Service!
User's recommendation: Use another flower delivery service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever Delivered
Ordered an extravagant arrangement for my parents 50th Anniversary. Their special day arrived, but my flowers didn't.
Got an email saying they were delivered. Nope. Took 4 phone calls to useless customer service to find out nothing. Finally offered a refund.
OF COURSE YOU'RE GOING TO REFUND MY MONEY.
YOU DIDN'T DELIVER ANYTHING!! I put my trust in this useless company and they made me look like a fool.
- Exist to take money and provide nothing
Preferred solution: My money that was stolen from me and something to make up for their gross ineptitude and negligence.
User's recommendation: SHOP ELSEWHERE!
They hung up on me
Poor no customer service or concern Im vanished not helpful at all do not want to perceptate with this request goodbye
Flowers never delivered
I ordered flowers for my daughter on a Thursday and paid for delivery on the immediate Sunday. FTD sends me am email saying the flowers were delivered but they never were delivered and their stupid customer service in India says Oh that sometimes happens when they are put on the truck.
That is their answer. No possible way to speak to anyone in America at all
- No pros any longer
- No way to speak to anyone in america
- No resolution at all
- Just canned answers
Preferred solution: Deliver product or service ordered
User's recommendation: Never use FTD ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSaid 2 dozen red roses and got mixed flowers 1 dozen
Wrong flowers and 1 dozen not 2. Said people do not listen. I am disappointed in a customer service for the money I had to pay
User's recommendation: Watch out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport Shoddy Quality
I received an arrangement from a local FTD affiliate today. I would have been ashamed to have something of such low quality associated with a well-known and respected company.
The flowers were obviously old. They were tattered, brown edged and droopy. The arrangement looked like someone had rescued it from a garbage after it was discarded. Don't you check up on the florists you allow to represent you?
My husband was embarrassed and distressed when he saw what I was given. In addition, it was insulting to have spent such an exorbitant price for this crap. I should have advised him to depend on the local grocery store florist.
Theirs are far superior to what I received and fresh and cheaper!
The florist was Erin Jennifer Florist, 11387-D W. Palmetto Park Road, Boca Raton, FL 33428, (561) 852-**** .
I certainly hope you take this complaint seriously and insure that it doesn't disappoint another person trying to show love on Valentine's Day!
- Convenience
- Overseas customer service
- Unvetted florists
- Poor design
Preferred solution: Full refund
Quality of flowers and Oldsmar Flowers Florida
Flowers were wilted-leaves were not removed-pistils were not removed. Notified on day after delivery and owner said he would deliver a bouquet on Thursday not delivered.
I took order ($100) in Friday to show him. No apology no replacement 
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor communication, Poor Customer Service, Confusing rules
I was an FTD GOLD member. I was told my membership would expire in 7 Days (via email).
I was then sent another email telling me this was a mistake and my membership was good until May 5, 2022 but would AUTO RENEW in their new program - FTD Plus. While attempting an order for some funeral flowers (July 2022) I could not get my membership to reflect the free Delivery (FTD Gold perk). I chatted with a rep and he told me my Membership expired (so much for auto renew). He sent me a link that allowed me to renew my membership, which I considered, but then the price of the item WENT UP.
I subsequently called Customer Service and explained the situation and was then told that Auto Renew was cancelled in 2021...well I got the email telling me it was going to Auto Renew on Nov 30 2021...so I guess they cancelled it less than a month later? The Customer Service Rep had NO IDEA what she was talking about. I asked for the CEO or Upper Management to convey my feedback and she refused to provide that also. Bottom line --- their customer service is AWFUL, their FTD membership is a "come on" --- they just raise their prices to cover it.
They have NO IDEA how to retain a customer -- a simple "I'm sorry- let me do this for you sir" would have made all the difference but instead she basically told me to go to "#$%@".
Went to 1-800-Flowers and was done in 5 minutes...or GO LOCAL and pass on the WEB. My rating is 1 star because I couldn't provide LESS.
- Potential nice selection of flowers and products
- Poor customer service
- No accountability for their own mistakes
- Pricing games
Preferred solution: Let the company propose a solution
User's recommendation: Look elsewhere on the WEB or go LOCAL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf I could give them a zero I would
When I ordered flowers for a friend who's father had passed away I thought it was a fluke that they were delivered half dead, they just looked awful and I was so embarrassed. But then a friend sent me 2 dozen roses from this awful place after I had surgery and they also came half dead, they looked so bad I threw them out and never told her because I know she spent a lot of money on them.
Don't order flowers from this place, it is a waste of money and you will be embarrassed by the condition they arrive in.
I wish I would have taken a pic to post here so you can see the dead roses
8-10-22 - they never did contact me and honestly I didn't expect them to. I will never order any product from them again, they obviously don't stand behind their business and don't care that the delivery was completely unacceptable especially for the amount of money they charge
- Arrive dead
Preferred solution: NOTHING, I will never order flowers from here ever again
User's recommendation: do not buy flowers from this place
Awful subpar flowers delivered
I have emailed FDT customer service twice and have gotten no response. The Flowers I ordered were not what the picture looked like.
I ordered the premium and I got awful flowers that were not even the same colors as I ordered.
They died within 3 days and I am very displeased and will never order again from FTD again. I have gotten no response from them on what they will do to take care of this problem
Preferred solution: Full refund
User's recommendation: Do not order from FTD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDilivery person refused to dilivery to my door.
My daughter has made arrangements for me to get flowers. The delivery person notified me she had a flower delivery for me.
I told her that I am ill. The office will allow her access to my building. She could not be bothered to go to the office or out of the thousands of delivery people. She is the only one not allowed to enter my building.
There are time I fall easily. Have broke ribs, an ankle , my leg., Torn the skin off my elbow. I ended up getting as dressed as I could and went to get the flowers. If I had hurt myself due to shear laziness.
My sister ( my attorney) would have ripped you a new one.Besides the fact if the office had spoken to her and there were any question. They would have delivered the plant to me themselves .
Preferred solution: Let the company propose a solution
User's recommendation: Use a florist who hire people that do not see thier job as an inconvenience.
Matanzas, Matanzas
Negocios
Somos una empresa privada que nos dedicamos a la floristería y estamos buscando socios para desarrollarnos creemos que les puede interesar.ya que en el mundo viven millones de cubanos que tienen sus familias aquí.
Sin más William yamir
Precidente de cubaflor
Pearl City, Hawaii
2 time chocolates were all meltrd
Sent photos to sender ( my son) and told him to ask for refund. I do not want a replacement like I did for the first box of melted chocolates.
And cheese. They should not put in stuff that would melt in shipping process.
Dont know their response.
User's recommendation: Don’t order chocolates in their gift boxes
Atlanta, Georgia
HORRIBLE SERVICE
I PLACED AN ORDER OM THURSDAY OCT,7 2021 FOR DELIVERY ON SAT OCT,9 I CALLED TO MAKE SUREM IT WAS BEING DELVERIED THEY OH BY THE WAY IT IS NOT BEING DELIVERED UNTIL MONDAY THE 11TH I WAS UPSET BECAUSE IF IT WASN;'T BECAUSE I CALLED I WAS NOT GOING TO BE NOIFED THAT I WAS NOT BEING SENT ON OCT,9 THAT IS MY FIRST ISSUE SECOND IS MY GIRLFRIEND SENDS ME PICS OF THE CHOC COVERED STRAWBERRIES BOX IS WET STRAWBERRIES ARE MELTED HOT AND WET AND STRAWBERRIES ARE WET AS WELL I WILL NEVER ORDER FROM YOU AGAIN
MELINDA RESTREPO
2766 2ND STE NE APT 106
HICKORY NC 28601
IT WAS BEING DELIVERED TO 800 EAST TREMONT AVE ,BRONX NY 10460
TREMONT BEAUTY SUPPLY ATT COOKIE
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas lied to
On 3 February 2021 I placed an order with FTD.COM to be delivered on 12 February 2021 I thought 9 days was ample time for FTD to deliver
on time so I didnt pay for expedited shipping.
On 12 February 2021 I contacted FTD about the delivery and was told the delivery was delayed because of inclement weather. So.
because of inclement weather UPS could not deliver to area code 31064.
FYI.
ANY carrier can claim weather related delays because of "An Act Of God" they are not required to make any delivery with no repercussions They attempted 16 February 2021 and we refused the delivery
Any carrier can refuse to deliver because of An Act Of God
And not held liable. On an interesting note FedEx delivered
right next door
Preferred solution: Let the company propose a solution
User's recommendation: Live local buy local. DO NOT BUY FROM FTD
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FTD contacted me and wanted to deliver the flowers (to a business address) on Saturday, February 17th. I declined - Valentine's Day had come and gone and told them I wanted my credit card charge reversed in full. They did do that - the first correct thing they did in my entire dealings with them.