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Resolved: Ftd in Mountain View, California - Fedex Delivery Service Review from Mountain View, California

What horrible customer service. Fed Ex (who have just as horrible customer service) dropped the boxes on my step. They delivered the wrong items, and one box of strawberries was for a neighbor for Mothers Day. FTD offered me a 30% discount on my next order. I told them they needed to make the order right. Could barely understand the person on the other end of the phone. Lousy, lousy customer service. Cancelling my gold card and will never order from them again.
2.2
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#842422
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Ftd - $75.00 for a wilted arrangement
Ftd - $75.00 for a wilted arrangement
Just paid $75.00 to have a vase of wilted flowers delivered to my wife's office on her birthday (photo 1) - this bouquet looked nothing like the photo of what I was sold on the FTD website (photo 2). I understand substitutions are made but there is no comparison...
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Anonymous
Anonymous

At least you got your flowers.I ordered flowers 5/1 for Mother's Day which was to be delivered on Saturday.they were never delivered.I had to go my local krogers at the last m...

#797015
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The absolute worst experience I've ever had. Placed an order on 2/10 to be delivered 2/12. Seems simple right ? 2 days notice for a simple array of flowers. Like any husband, I wanted to make sure my wife received them at her place of business....so her co workers can...
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1.9
#789367
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Ordered flowers from FTD to be delivered to my wife at work. Informed them that she gets off at 3 pm they confirmed that it would be delivered before then. Wife got home and no flowers were delivered. Needless to say that was an awkward discussion. I Called FTD next...
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3.4
#775300
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I will no longer spend my time trying to use the services of FTD. Earlier this year I tried to place an order for a funeral. They contacted me twice to tell me that they were unable to fill my order. I wanted something special so I selected something special from...
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2.0
I didn't like
  • False order information
#636689
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FTD Online ordering
Yesterday was my 20 year wedding anniversary. My husband ordered a beautiful arrangement for me. 7 hours later, after cancelling a dinner reservation, the guy shows up with the ugliest, thrown together mess, I've ever seen. What my husband paid and what I received...
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1.0
I didn't like
  • Poor customer service
#634753
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Resolved
ordered a flower arrangement 12/1/14 for delivery on 12/31 wife was called by florist at 9:00 am on 12/31 and was asked what time the office was open until, she said 3pm At 2:43 pm she was called by the driver and was told he was one hour away........she stayed until...
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2.4
I didn't like
  • Customer service
#578966
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Contact Ftd

Mailing Address:
FTD.com
3113 Woodcreek Drive
Downers Grove, Illinois 60515
United States
Phone:
(800) 736-3383
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