Ftd Reviews and Complaints
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7
Issues
resolved
609
Total
reviews
$44.6K
Claimed
losses
$153
Avg
loss
29.4K
Page
views
What was your experience with Ftd?
Customers don't like
- Customer service
- False order information
- Communication of issues
Customers like
- Pretty website
- Nice colorful website
- Maybe the pictures on the website
I have used youll for several years and the last couple of times the flowers have died and wilted on the third day .I send my daughter and granddaughter flowers on their birthdays.My daughter is August 16 and my granddaughter is September 3rd All I want is for the...
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...terrible, TERRIBLE! ordered A NICE ARRANGEMENT AND BEAUTIFUL RED VASE - GOT A MESSAGE A DAY PRIOR TO OUR ANNIVERSARY THAT THE VASE WAS NOT AVAILABLE AND WOULD BE REPLACED BY A PLAIN CLEAR GLASS VASE - GOT PLENTY OF THESE!!! I FOLLOWED THE REPLACE LINK AND COULD NOT...
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I recently ordered a "blooming azalea bonsai tree" through FTD for my mother-in-law (on mother's day this year), as she lives out of state. Although the FTD website advised that the tree may not be in the bloom stage upon delivery (rather, it may arrive in the "bud"...
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Ftd - Flowers not delivered
Ordered flowers for sick daughter. They were not delivered. Called FTd several times over 3 days. They said the florist could not find the house. It is on a standard subdivision street. I asked if I could speak to florist and told that info was confidential. They were going to contact my daughter. They never did.
I ordered and paid for the best flowers at 90 bucks for Mother’s Day 2018. Here were my issues: Received email confirming flowers were delivered at 11 am on Mother’s Day. Flowers weren’t delivered. Called customer service and they couldn’t be sure if flowers would be...
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I liked
- Maybe the pictures on the website
- Ease of ordering
I didn't like
- Customer service and product
I would rate FTD a zero if this review site would let me.FTD is the absolute worst company and I will never, ever, ever order anything from FTD ever again for as long as I live. I ordered flowers for Mothers Day (5/13/18) to be delivered on Fri (5/11//18). Later on Fri...
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Product
I didn't like
- Customer service
- Incompetent people can not resolve problems
- Delivery
FTD was to deliver a special fruit arrangement to my mother for Mother's Day on the Friday prior and had not. I did so as I knew my mother would not be available on Saturday to receive a package due to her outing. When I called "customer service" they claimed it would...
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This isn't the first time I've had poor customer service from this company. They are HORRIBLE. No info regarding late deliveries or NO delivery at all! No calls from anyone who can help with my issue, just plenty of idiots saying "I understand your frustration sir."...
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I liked
- Maybe the pictures on the website
I didn't like
- Communication of issues
- Quality
- Bad overall experience
Ftd - Twice flowers we’re sent and not what was order
Both times wrong flowers and this lay one was a lot of money not worth this
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Iplaced an order for same day delivery of a flower and plant combination basket. Got a call,the florist has no flowers. I was at work so I cancelled the order and the next day placed an order for something similar. Again same day delivery was a must.... it was chosen...
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Product