FTD

After 7 calls to the only phone number provided on lable and Internet, they say they cannot find the order and hang up abruptly each time. Well, I received the destroyed order with their lable on it, what now?

Flowers arrived after Mother's Day and they were dead. Leaves and petals were brown and falling off.

Placed order #619********. Delivery date of 5/10-11/25.

$101.23. It says it was delivered to: 200 Central Park South #10A, NY NY 10019. It was not. It was not received at the building.

Checked the incoming ledger.

If delivered, it was to the wrong address. Please credit my account immediately.

ordered a $65 arrangement, got charged $161! tried to call, no answer.

trying to write to the consumer complaint line; will change review if it gets resolved. wish I had ordered locally.

They confirmed order would be delivered. Did not deliver.

Promised delivery next day.

Did not deliver. admitted they didn't even have a florist in the area.

Tell that to my eleven year old granddaughter on her Birthday.

I will never trust them again and recommend you do not either.

Order # 601******** Has

Arrived: The email sent on 7/1124 at 10:15 a.m. advised the order was delivered.

The Pastor of the church arrived by 12 noon. However, the recipient: on behalf of her deceased: Father, did not receive the flowers.

The picture that FTD provided supports the delivery driver placed the flower outside on the ground in front of the Church.

Therefore, any passerby could have stolen the flower. The deliverer did not hand it to a person, confirming delivery.

They have not delievered the last 3 orders I have placed, two in Idaho and one in Colorado. They always have some BS excuse on why they can't fulfill the order.

DO NOT USE FTD! YOU WILL BE DISAPPOINTED!

Deliver the flowers. No flowers were delivered.

I called 3 times to resolve and they couldn't figure it out. They even hung up on me once in customer service. The supervisor didn't know how to resolve it.

Now, I am cancelling my payment and using another company. Trying to have FTD customer service fix the problem has wasted 2 hours.

That's what FTD should stand for! Never sent anything on mother's day, wasted my mother's time in my time.

Their customer service people just use canned replies, no apologies for messing up a special day.

Now I'm waiting on my refund. Promise to send her a complimentary bouquet but it will be something generic, not the special item I was hoping for originally.

FTDs system told me that at 5:20 pacific the flowers were delivered. They were not.

I called customer service at nearly 7 pacific to report this and was told that the flowers were still out for delivery and I should expect them before 8 pm.

At 8:15 I walked out to see them sitting on my fence near the garage door vs actually delivered to my front door. You pay for delivery as part of flower delivery service and I will never use FTD again.

Ordered flowers for Mother's Day a week prior. They were supposed to be delivered today (5/10).

They were never delivered after countless calls to their useless customer service, being hung up on, etc. I finally was told that they ran out of flowers because it's Mother's Day. Really? Yes, they actually told me this.

They couldn't deliver anything in time for Mother's Day, only after.

They could only give me an account credit. Never, ever, ever use FTD again!