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New Reviewer

Quality of flowers and Oldsmar Flowers Florida

FTD - Quality of flowers and Oldsmar Flowers Florida
FTD - Quality of flowers and Oldsmar Flowers Florida
Flowers were wilted-leaves were not removed-pistils were not removed. Notified on day after delivery and owner said he would deliver a bouquet on Thursday not delivered. I took order ($100) in Friday to show him. No apology no replacement Wtf
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ID
#3856205 Review #3856205 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

If I could give them a zero I would

Original review updated by user Aug 10, 2022
When I ordered flowers for a friend who's father had passed away I thought it was a fluke that they were delivered half dead, they just looked awful and I was so embarrassed. But then a friend sent me 2 dozen roses from this awful place after I had surgery and they...
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ID
#3750434 Review #3750434 is a subjective opinion of poster.
Cons
  • Arrive dead
Preferred solution
NOTHING, I will never order flowers from here ever again

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Verified Reviewer
New Reviewer

Poor communication, Poor Customer Service, Confusing rules

I was an FTD GOLD member. I was told my membership would expire in 7 Days (via email). I was then sent another email telling me this was a mistake and my membership was good until May 5, 2022 but would AUTO RENEW in their new program - FTD Plus. While attempting an...
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ID
#3729431 Review #3729431 is a subjective opinion of poster.
Pros
  • Potential nice selection of flowers and products
Cons
  • Poor customer service
  • Product and the lack of concern of resolving the problem
  • Pricing games
Preferred solution
Let the company propose a solution
New Reviewer

Awful subpar flowers delivered

I have emailed FDT customer service twice and have gotten no response. The Flowers I ordered were not what the picture looked like. I ordered the premium and I got awful flowers that were not even the same colors as I ordered. They died within 3 days and I am very displeased and will never order again from FTD again. I have gotten no response from them on what they will do to take care of this problem

User's recommendation: Do not order from FTD.

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ID
#3674928 Review #3674928 is a subjective opinion of poster.
Loss
$106
Preferred solution
Full refund

Negocios

Somos una empresa privada que nos dedicamos a la floristería y estamos buscando socios para desarrollarnos creemos que les puede interesar.ya que en el mundo viven millones de cubanos que tienen sus familias aquí. Sin más William yamir Precidente de cubaflor
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ID
#3566320 Review #3566320 is a subjective opinion of poster.
Location
Matanzas, Matanzas

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Verified Reviewer
New Reviewer

Dilivery person refused to dilivery to my door.

My daughter has made arrangements for me to get flowers. The delivery person notified me she had a flower delivery for me. I told her that I am ill. The office will allow her access to my building. She could not be bothered to go to the office or out of the thousands...
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ID
#3500837 Review #3500837 is a subjective opinion of poster.
Location
Durham, North Carolina
Preferred solution
Let the company propose a solution

2 time chocolates were all meltrd

FTD - 2 time chocolates were all meltrd
FTD - 2 time chocolates were all meltrd
FTD - 2 time chocolates were all meltrd
Sent photos to sender ( my son) and told him to ask for refund. I do not want a replacement like I did for the first box of melted chocolates. And cheese. They should not put in stuff that would melt in shipping process. Dont know their response.

User's recommendation: Don’t order chocolates in their gift boxes.

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ID
#3119749 Review #3119749 is a subjective opinion of poster.
Location
Pearl City, Hawaii

HORRIBLE SERVICE

FTD - HORRIBLE SERVICE
FTD - HORRIBLE SERVICE
I PLACED AN ORDER OM THURSDAY OCT,7 2021 FOR DELIVERY ON SAT OCT,9 I CALLED TO MAKE SUREM IT WAS BEING DELVERIED THEY OH BY THE WAY IT IS NOT BEING DELIVERED UNTIL MONDAY THE 11TH I WAS UPSET BECAUSE IF IT WASN;'T BECAUSE I CALLED I WAS NOT GOING TO BE NOIFED THAT I WAS NOT BEING SENT ON OCT,9 THAT IS MY FIRST ISSUE SECOND IS MY GIRLFRIEND SENDS ME PICS OF THE CHOC COVERED STRAWBERRIES BOX IS WET STRAWBERRIES ARE MELTED HOT AND WET AND STRAWBERRIES ARE WET AS WELL I WILL NEVER ORDER FROM YOU AGAIN MELINDA RESTREPO 2766 2ND STE NE APT 106 HICKORY NC 28601 IT WAS BEING DELIVERED TO 800 EAST TREMONT AVE ,BRONX NY 10460 TREMONT BEAUTY SUPPLY ATT COOKIE
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ID
#2959910 Review #2959910 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Poor customer service

Original review updated by user May 27, 2021
I am extremely anger at FTD Flowers. I placed an order for flower delivery for my daughters birthday the following day. Shortly after placing my order I received a message stating they could not fulfill my order. The email offered two choices. One was to deliver the flowers on the next available date and the other choice was to cancel the order and issue a full refund. I responded that I wished to have my order cancelled and refunded. I made arrangements directly with a local florist to deliver flowers to my daughter, on her birthday. The following morning I received an email from FTD Flowers that my order would be delivered on time after all. Why? I requested to have my order cancelled and refunded. I also made alternative arrangements for flower delivery. When I called customer service to complain, all I was told was that the order was already assigned to a local florist and could not be cancelled. For the inconvenience, I was offered 15% discount on my next order. Trust me, there will be no future orders from me. I requested a call or an email explaining why and how FTD continued to fill this order after I choose the option they offered to cancel my order and issue a refund. I was never contacted. FTD's website states that customer satisfaction is their top priority. I'm not satisfied.
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ID
#2573891 Review #2573891 is a subjective opinion of poster.
Product
Ftd Flowers
Pros
  • Easy online ordering
Cons
  • Difficult to contact customer service
  • Order may or may not arrive
  • Poor response to customer complaint
Loss
$84
Preferred solution
Full refund

Denied access to site even though I am a Gold member

FTD(R) Hello Carole, We are reaching out to let you know that we have recently updated our terms to our Gold Membership. For existing memberships, your account will no longer automatically renew. If your membership is expiring soon and you would like to continue to be a Gold Member, you will have to purchase a new gold membership. To do this, you can either: Go to FTD.com, scroll down the homepage and click on the Join Gold Now banner. Or Add the Gold Membership to your cart at checkout. We want to thank you for being a loyal customer to FTD and for choosing us to be a part of all your special occasions. Best, The Team at FTD Flowers

User's recommendation: use this website! Thank you.

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ID
#2549815 Review #2549815 is a subjective opinion of poster.
Location
Concord, Virginia
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer

Lousy service and poor security protocols

A $40 order became a $65 order with their delivery charges. When attempting to cancel the order placed just minutes earlier, two separate representatives claimed it had already shipped. There is no way it could possibly ship that quickly. While I did finally get it canceled, it was not without extreme aggravation. Security protocols on their website are pathetic, the password requirement includes a "special character" but they do not say which magical "special characters" are acceptable and which are not. The "-" was not acceptable, but there was no detail that it wasn't.

User's recommendation: Nope.

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ID
#2537448 Review #2537448 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Poor website security protocols
  • Lousy cancelation process as you have to yell at their reps
Preferred solution
Stop the lousy business practices of jacking up delivery fees. Also stop hiding what is required of customers to setup accounts. If there is a specific password protocol, then they need to detail what that is.

I ordered twice

I ordered flowers for. Mother in law. Got caught up in offers after order. Something did not register right, message said redo. I did and ended up ordering twice.

User's recommendation: Just say no to offers.

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ID
#2527031 Review #2527031 is a subjective opinion of poster.
Location
Salem, Oregon

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Verified Reviewer
New Reviewer

Bad service

Original review updated by user Apr 09, 2021
Ordered flowers they were never delivered, they insisted they delivered to correct address, never received them so now i am out 77 dollars. terrible.....thieves

User's recommendation: don't do business with them would be a terrible mistake and you will lose the money, they're crooks.

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ID
#2495780 Review #2495780 is a subjective opinion of poster.
Cons
  • That what was order was never delivered
  • Failure to deliver as promised
Loss
$78
Preferred solution
Full refund
New Reviewer

Plant not delivered

I did not get my Easter flowers delivered at all. I was suppose to bedelivered on th 3 of April to Tyona Smith from Miriam Turner
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ID
#2488889 Review #2488889 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Code is not redeeming correctly

Coupon was not redeeming the correct amount. And it kept saying that it cannot combined with special orders. Which is all the orders.

User's recommendation: Do not buy from FTD. Always had bad experience with them.

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ID
#2485321 Review #2485321 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

Refund

Order # 603******** I am so far passed pissed off that there are not words to express it. I am trying to save my marriage and a situation came up today that was a perfect time to make my wife feel special. I do not have a lot of money but decided to go with the...
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ID
#2482028 Review #2482028 is a subjective opinion of poster.
Product
Ftd Bouquet
Preferred solution
Full refund

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