FTD Reviews and Complaints | ftd.com @ Pissed Consumer

Most helpful review

New Reviewer

Aug 15, 2022 Katherine S Fhl

Quality of flowers and Oldsmar Flowers Florida

1.7

Flowers were wilted-leaves were not removed-pistils were not removed. Notified on day after delivery and owner said he would deliver a bouquet on Thursday not delivered. I took order ($100) in Friday to show him. No apology no replacement

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#3856205

Loss

$100

Preferred solution

Let the company propose a solution

New Reviewer

Jul 11, 2022 Jan T Boj

If I could give them a zero I would

1.0

Original review updated by user Aug 10, 2022

When I ordered flowers for a friend who's father had passed away I thought it was a fluke that they were delivered half dead, they just looked awful and I was so embarrassed. But then a friend sent me 2 dozen roses from this awful place after I had surgery and they...

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#3750434

Cons

Arrive dead

Preferred solution

NOTHING, I will never order flowers from here ever again

New Reviewer

Jul 03, 2022 Ed T Spp

Poor communication, Poor Customer Service, Confusing rules

1.0

I was an FTD GOLD member. I was told my membership would expire in 7 Days (via email). I was then sent another email telling me this was a mistake and my membership was good until May 5, 2022 but would AUTO RENEW in their new program - FTD Plus. While attempting an...

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#3729431

Pros

Potential nice selection of flowers and products

Cons

Poor customer service
Product and the lack of concern of resolving the problem
Pricing games

Preferred solution

Let the company propose a solution

New Reviewer

Jun 15, 2022 Beth D Eke

Awful subpar flowers delivered

I have emailed FDT customer service twice and have gotten no response. The Flowers I ordered were not what the picture looked like. I ordered the premium and I got awful flowers that were not even the same colors as I ordered. They died within 3 days and I am very displeased and will never order again from FTD again. I have gotten no response from them on what they will do to take care of this problem

User's recommendation: Do not order from FTD.

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#3674928

Loss

$106

Preferred solution

Full refund

May 11, 2022 PissedConsumer3566320 of Matanzas, Cuba

Negocios

Somos una empresa privada que nos dedicamos a la floristería y estamos buscando socios para desarrollarnos creemos que les puede interesar.ya que en el mundo viven millones de cubanos que tienen sus familias aquí. Sin más William yamir Precidente de cubaflor

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#3566320

Location

Matanzas, Matanzas

New Reviewer

Apr 20, 2022 Suzanne H Byb

Dilivery person refused to dilivery to my door.

My daughter has made arrangements for me to get flowers. The delivery person notified me she had a flower delivery for me. I told her that I am ill. The office will allow her access to my building. She could not be bothered to go to the office or out of the thousands...

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#3500837

Location

Durham, North Carolina

Preferred solution

Let the company propose a solution

Dec 03, 2021 PissedConsumer3119749 of Pearl City, HI

2 time chocolates were all meltrd

2.7

Sent photos to sender ( my son) and told him to ask for refund. I do not want a replacement like I did for the first box of melted chocolates. And cheese. They should not put in stuff that would melt in shipping process. Dont know their response.

User's recommendation: Don’t order chocolates in their gift boxes.

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#3119749

Location

Pearl City, Hawaii

Oct 11, 2021 PissedConsumer2959910 of Atlanta, GA

HORRIBLE SERVICE

1.0

I PLACED AN ORDER OM THURSDAY OCT,7 2021 FOR DELIVERY ON SAT OCT,9 I CALLED TO MAKE SUREM IT WAS BEING DELVERIED THEY OH BY THE WAY IT IS NOT BEING DELIVERED UNTIL MONDAY THE 11TH I WAS UPSET BECAUSE IF IT WASN;'T BECAUSE I CALLED I WAS NOT GOING TO BE NOIFED THAT I WAS NOT BEING SENT ON OCT,9 THAT IS MY FIRST ISSUE SECOND IS MY GIRLFRIEND SENDS ME PICS OF THE CHOC COVERED STRAWBERRIES BOX IS WET STRAWBERRIES ARE MELTED HOT AND WET AND STRAWBERRIES ARE WET AS WELL I WILL NEVER ORDER FROM YOU AGAIN MELINDA RESTREPO 2766 2ND STE NE APT 106 HICKORY NC 28601 IT WAS BEING DELIVERED TO 800 EAST TREMONT AVE ,BRONX NY 10460 TREMONT BEAUTY SUPPLY ATT COOKIE

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#2959910

Location

Atlanta, Georgia

New Reviewer

May 27, 2021 Richard G Mhw

Poor customer service

2.0

Original review updated by user May 27, 2021

I am extremely anger at FTD Flowers. I placed an order for flower delivery for my daughters birthday the following day. Shortly after placing my order I received a message stating they could not fulfill my order. The email offered two choices. One was to deliver the flowers on the next available date and the other choice was to cancel the order and issue a full refund. I responded that I wished to have my order cancelled and refunded. I made arrangements directly with a local florist to deliver flowers to my daughter, on her birthday. The following morning I received an email from FTD Flowers that my order would be delivered on time after all. Why? I requested to have my order cancelled and refunded. I also made alternative arrangements for flower delivery. When I called customer service to complain, all I was told was that the order was already assigned to a local florist and could not be cancelled. For the inconvenience, I was offered 15% discount on my next order. Trust me, there will be no future orders from me. I requested a call or an email explaining why and how FTD continued to fill this order after I choose the option they offered to cancel my order and issue a refund. I was never contacted. FTD's website states that customer satisfaction is their top priority. I'm not satisfied.

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#2573891

Product

Ftd Flowers

Pros

Easy online ordering

Cons

Difficult to contact customer service
Order may or may not arrive
Poor response to customer complaint

Loss

$84

Preferred solution

Full refund

Companies Similar to FTD

May 13, 2021 PissedConsumer2549815 of Concord, VA

Denied access to site even though I am a Gold member

FTD(R) Hello Carole, We are reaching out to let you know that we have recently updated our terms to our Gold Membership. For existing memberships, your account will no longer automatically renew. If your membership is expiring soon and you would like to continue to be a Gold Member, you will have to purchase a new gold membership. To do this, you can either: Go to FTD.com, scroll down the homepage and click on the Join Gold Now banner. Or Add the Gold Membership to your cart at checkout. We want to thank you for being a loyal customer to FTD and for choosing us to be a part of all your special occasions. Best, The Team at FTD Flowers

User's recommendation: use this website! Thank you.

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#2549815

Location

Concord, Virginia

Preferred solution

Let the company propose a solution

Advanced Reviewer

May 05, 2021 David P Onr

Lousy service and poor security protocols

1.6

A $40 order became a $65 order with their delivery charges. When attempting to cancel the order placed just minutes earlier, two separate representatives claimed it had already shipped. There is no way it could possibly ship that quickly. While I did finally get it canceled, it was not without extreme aggravation. Security protocols on their website are pathetic, the password requirement includes a "special character" but they do not say which magical "special characters" are acceptable and which are not. The "-" was not acceptable, but there was no detail that it wasn't.

User's recommendation: Nope.

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#2537448

Cons

Poor customer service
Poor website security protocols
Lousy cancelation process as you have to yell at their reps

Preferred solution

Stop the lousy business practices of jacking up delivery fees. Also stop hiding what is required of customers to setup accounts. If there is a specific password protocol, then they need to detail what that is.

Apr 29, 2021 PissedConsumer2527031 of Salem, OR

I ordered twice

5.0

I ordered flowers for. Mother in law. Got caught up in offers after order. Something did not register right, message said redo. I did and ended up ordering twice.

User's recommendation: Just say no to offers.

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#2527031

Location

Salem, Oregon

New Reviewer

Apr 09, 2021 melody s Ytz

Bad service

1.0

Original review updated by user Apr 09, 2021

Ordered flowers they were never delivered, they insisted they delivered to correct address, never received them so now i am out 77 dollars. terrible.....thieves

User's recommendation: don't do business with them would be a terrible mistake and you will lose the money, they're crooks.

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#2495780

Cons

That what was order was never delivered
Failure to deliver as promised

Loss

$78

Preferred solution

Full refund

New Reviewer

Apr 04, 2021 Miriam T Ftc

Plant not delivered

4.0

I did not get my Easter flowers delivered at all. I was suppose to bedelivered on th 3 of April to Tyona Smith from Miriam Turner

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#2488889

Preferred solution

Deliver product or service ordered

New Reviewer

Apr 01, 2021 Maggie T Fzs

Code is not redeeming correctly

1.0

Coupon was not redeeming the correct amount. And it kept saying that it cannot combined with special orders. Which is all the orders.

User's recommendation: Do not buy from FTD. Always had bad experience with them.

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#2485321

Location

Houston, Texas

New Reviewer

Mar 30, 2021 David H Ewl

Refund

1.0

Order # 603******** I am so far passed pissed off that there are not words to express it. I am trying to save my marriage and a situation came up today that was a perfect time to make my wife feel special. I do not have a lot of money but decided to go with the...

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#2482028

Product

Ftd Bouquet

Preferred solution

Full refund

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Website	2/5
Style and Design	2/5
Diversity of Products or Services	2/5
Location	2/5
Price Affordability	2/5

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Top FTD Reviews

"I ordered twice"

"Quality of flowers and Oldsmar Flowers Florida"

FTD Reviews

Quality of flowers and Oldsmar Flowers Florida

If I could give them a zero I would

Poor communication, Poor Customer Service, Confusing rules

Awful subpar flowers delivered

Negocios

Dilivery person refused to dilivery to my door.

2 time chocolates were all meltrd

HORRIBLE SERVICE

Poor customer service

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