FTD Reviews and Complaints | ftd.com @ Pissed Consumer

FTD Reviews

Most helpful review

New Reviewer

Connie A Uht Apr 17, 2020

Not at all what I ordered

1.2

I ordered sympathy flowers. I paid for the "Best" bouquet, which meant the fullest bouquet possible. She received something that looked nothing like the photo with less flowers than the basic option. I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent.

User's recommendation: Do not purchase flowers from this website.

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Featured

#1875349

Pros

Pictures were lovely

Cons

Quality
Customer service and product
Cheap flowers they substitute

Loss

$124

Preferred solution

Full refund

New Reviewer

Richard G Mhw May 27, 2021

Poor customer service

2.0

Original review updated by user May 27, 2021

I am extremely anger at FTD Flowers. I placed an order for flower delivery for my daughters birthday the following day. Shortly after placing my order I received a message stating they could not fulfill my order. The email offered two choices. One was to deliver the...

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#2573891

Product

Ftd Flowers

Pros

Easy online ordering

Cons

Poor response to customer complaint
Difficult to contact customer service
Order may or may not arrive

Loss

$84

Preferred solution

Full refund

PissedConsumer2549815 of Concord, VA May 13, 2021

Denied access to site even though I am a Gold member

FTD(R) Hello Carole, We are reaching out to let you know that we have recently updated our terms to our Gold Membership. For existing memberships, your account will no longer automatically renew. If your membership is expiring soon and you would like to continue to be a Gold Member, you will have to purchase a new gold membership. To do this, you can either: Go to FTD.com, scroll down the homepage and click on the Join Gold Now banner. Or Add the Gold Membership to your cart at checkout. We want to thank you for being a loyal customer to FTD and for choosing us to be a part of all your special occasions. Best, The Team at FTD Flowers

User's recommendation: use this website! Thank you.

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#2549815

Location

Concord, Virginia

Preferred solution

Let the company propose a solution

Advanced Reviewer

David P Onr May 05, 2021

Lousy service and poor security protocols

1.6

A $40 order became a $65 order with their delivery charges. When attempting to cancel the order placed just minutes earlier, two separate representatives claimed it had already shipped. There is no way it could possibly ship that quickly. While I did finally get it canceled, it was not without extreme aggravation. Security protocols on their website are pathetic, the password requirement includes a "special character" but they do not say which magical "special characters" are acceptable and which are not. The "-" was not acceptable, but there was no detail that it wasn't.

User's recommendation: Nope.

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#2537448

Cons

Lousy cancelation process as you have to yell at their reps
Poor customer service
Poor website security protocols

Preferred solution

Stop the lousy business practices of jacking up delivery fees. Also stop hiding what is required of customers to setup accounts. If there is a specific password protocol, then they need to detail what that is.

PissedConsumer2527031 of Salem, OR Apr 29, 2021

I ordered twice

5.0

I ordered flowers for. Mother in law. Got caught up in offers after order. Something did not register right, message said redo. I did and ended up ordering twice.

User's recommendation: Just say no to offers.

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#2527031

Location

Salem, Oregon

New Reviewer

melody s Ytz Apr 09, 2021

Bad service

1.0

Original review updated by user Apr 09, 2021

Ordered flowers they were never delivered, they insisted they delivered to correct address, never received them so now i am out 77 dollars. terrible.....thieves

User's recommendation: don't do business with them would be a terrible mistake and you will lose the money, they're crooks.

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#2495780

Cons

Failure to deliver as promised
That what was order was never delivered

Loss

$78

Preferred solution

Full refund

New Reviewer

Miriam T Ftc Apr 04, 2021

Plant not delivered

4.0

I did not get my Easter flowers delivered at all. I was suppose to bedelivered on th 3 of April to Tyona Smith from Miriam Turner

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#2488889

Preferred solution

Deliver product or service ordered

New Reviewer

Maggie T Fzs Apr 01, 2021

Code is not redeeming correctly

1.0

Coupon was not redeeming the correct amount. And it kept saying that it cannot combined with special orders. Which is all the orders.

User's recommendation: Do not buy from FTD. Always had bad experience with them.

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#2485321

Location

Houston, Texas

New Reviewer

David H Ewl Mar 30, 2021

Refund

1.0

Order # 603******** I am so far passed pissed off that there are not words to express it. I am trying to save my marriage and a situation came up today that was a perfect time to make my wife feel special. I do not have a lot of money but decided to go with the...

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#2482028

Product

Ftd Bouquet

Preferred solution

Full refund

Companies Similar to FTD

PissedConsumer2468106 of Chesapeake, VA Mar 21, 2021

Missed Delivery with No Hope of Service

1.8

FTD sold me a product that they did not have available, then provided several conflicting messages about the status of the order. On Wednesday, an email said my delivery was delayed and offered $10 off as compensation. On Thursday, an email said my delivery would be...

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#2468106

Location

Chesapeake, Virginia

New Reviewer

Richard M Jez Feb 26, 2021

SCREWED UP 47TH ANNIVERSARY

1.8

Original review updated by user Feb 26, 2021

Ordered flowers on Tuesday for delivery Thursday. 47th wedding anniversary. Been doing this since first anniversary. Flowers delivered after wife's place of business closed at 5pm. There she sat waiting on her anniversary for flowers that I expected delivered during...

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#2436084

Product

Ftd Bouquet

Preferred solution

Let the company propose a solution

New Reviewer

Joey D Irp Feb 20, 2021

Was lied to

1.0

On 3 February 2021 I placed an order with FTD.COM to be delivered on 12 February 2021 I thought 9 days was ample time for FTD to deliver on time so I didnt pay for expedited shipping. On 12 February 2021 I contacted FTD about the delivery and was told the delivery was delayed because of inclement weather. So. because of inclement weather UPS could not deliver to area code 31064. FYI. ANY carrier can claim weather related delays because of "An Act Of God" they are not required to make any delivery with no repercussions They attempted 16 February 2021 and we refused the delivery Any carrier can refuse to deliver because of An Act Of God And not held liable. On an interesting note FedEx delivered right next door

User's recommendation: Live local buy local. DO NOT BUY FROM FTD.

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#2428839

Product

Ftd Flowers

Preferred solution

Let the company propose a solution

PissedConsumer2425745 of Mesa, AZ Feb 18, 2021

Flower

1.0

In answer to your question , No I'm not happy at all , Three times I called about my order not being delivered and each time you said it was , well it wasn't, it never got to her house and I had to call another florist co, to do what I paid you to do . And the last time I called you said you would refund my money, that you haven't done yet . So long story short you have not done anything that you said you would

User's recommendation: Don't use them .try to use a local florist.

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#2425745

Loss

$149

Preferred solution

Full refund

New Reviewer

Edwin M Exz Feb 17, 2021

Follow up to your question.

I did receive a form letter back from FTD stating that their flowers are guaranteed to be fresh for 7days. If not satisfied they would replace or refund. I did respond to that email, but doubt I will hear back. The problem is they did not start the order process until 2days before the scheduled delivery on 2/12 for Valentines Day knowing full well that the flowers were coming from Bogota Columbia. When you order in January for Valentines Day. You do not want them delivery on Monday or Tuesday after. Kinda misses the point. I gave them the benefit of the doubt on the Seattle delivery because of snow, but asked for a refund on the other. Doubt I will get it. As I told them I will go direct to a local florist in the future.Be

User's recommendation: Be careful.

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#2424260

Product

Ftd Flowers

Preferred solution

Full refund

PissedConsumer2420113 of Frostburg, MD Feb 14, 2021

Replacement delivery right now.

2.4

I was promised a 4th time by an FTD customer service person your flowers will deliver today on Valentines Day from a local florist as it should have been in the first place. I ran a supply chain for a multi billion global company for many years and the one rule I always held close to my heart and soul was to think globally and act locally. Maybe FTD will learn a lesson some day before the only way they can do business is through a Pissed Off customer.com forum! I hope my wife of 42 years will receive her flowers today but I am skeptical given FTDs performance over the last many years.

User's recommendation: Buy local and bypass FTD whenever you can!

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#2420113

Product

Ftd Roses Flowers

Pros

Pretty website
Online ordering

Cons

Delivery day unpredictable
Last minute cancellation
Dont get what is ordered

Preferred solution

Deliver product or service ordered

PissedConsumer2419437 of Frostburg, MD Feb 13, 2021

Replacement delivery right now.

2.2

Ordered Valentines Day flowers on Feb 4 for Feb 12 delivery. Advised order in transit but from Bogota, Columbia. No further ETA detail so called customer service today for update. In the morning advised by 2 different FTD customer service agents there was no way it...

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#2419437

Location

Frostburg, Maryland

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Website	2/5
Style and Design	2/5
Diversity of Products or Services	2/5
Location	2/5
Price Affordability	2/5

FTD Reviews

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FTD Reviews

Not at all what I ordered

Poor customer service

Denied access to site even though I am a Gold member

Lousy service and poor security protocols

I ordered twice

Bad service

Plant not delivered

Code is not redeeming correctly

Refund

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SCREWED UP 47TH ANNIVERSARY

Was lied to

Flower

Follow up to your question.

Replacement delivery right now.

Replacement delivery right now.

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