Ftd Reviews and Complaints
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Customers don't like
- Customer service
- False order information
- Communication of issues
Customers like
- Pretty website
- Nice colorful website
- Maybe the pictures on the website
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I ordered the flower arrangement in white, good thing my friend sent me a picture they were everything except white. I called to complain I waited on hold for 15 minutes I could hardly understand the representative and she could hardly understand my English language ,I...
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i ordered flowers for my sisters 54th birthday today they looked nothing like the pic. you showed on your site it looked like we had just went out in the yard and picked them ill never do this again with FTD florist sign Sean Ryan 
first picture is what we...
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first picture is what we...
Clear Fork,West Virginia
Ftd - This company is a total scam
I have no words for how bad this company treats it’s customers. I tried to call and the same women answered every time giving me a hard time about my order. My flowers were in awful shape when they arrived. Don’t go through this company
I have used youll for several years and the last couple of times the flowers have died and wilted on the third day .I send my daughter and granddaughter flowers on their birthdays.My daughter is August 16 and my granddaughter is September 3rd All I want is for the...
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...terrible, TERRIBLE! ordered A NICE ARRANGEMENT AND BEAUTIFUL RED VASE - GOT A MESSAGE A DAY PRIOR TO OUR ANNIVERSARY THAT THE VASE WAS NOT AVAILABLE AND WOULD BE REPLACED BY A PLAIN CLEAR GLASS VASE - GOT PLENTY OF THESE!!! I FOLLOWED THE REPLACE LINK AND COULD NOT...
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I recently ordered a "blooming azalea bonsai tree" through FTD for my mother-in-law (on mother's day this year), as she lives out of state. Although the FTD website advised that the tree may not be in the bloom stage upon delivery (rather, it may arrive in the "bud"...
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Ftd - Flowers not delivered
Ordered flowers for sick daughter. They were not delivered. Called FTd several times over 3 days. They said the florist could not find the house. It is on a standard subdivision street. I asked if I could speak to florist and told that info was confidential. They were going to contact my daughter. They never did.
Product
I ordered and paid for the best flowers at 90 bucks for Mother’s Day 2018. Here were my issues: Received email confirming flowers were delivered at 11 am on Mother’s Day. Flowers weren’t delivered. Called customer service and they couldn’t be sure if flowers would be...
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Product
I liked
- Ease of ordering
- Maybe the pictures on the website
I didn't like
- Customer service and product
I would rate FTD a zero if this review site would let me.FTD is the absolute worst company and I will never, ever, ever order anything from FTD ever again for as long as I live. I ordered flowers for Mothers Day (5/13/18) to be delivered on Fri (5/11//18). Later on Fri...
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Product
I didn't like
- Incompetent people can not resolve problems
- Delivery
- Customer service
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FTD was to deliver a special fruit arrangement to my mother for Mother's Day on the Friday prior and had not. I did so as I knew my mother would not be available on Saturday to receive a package due to her outing. When I called "customer service" they claimed it would...
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