FTD
FTD Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FTD has a 1.5 star rating from 128 reviews; consumers are mostly dissatisfied with delivery reliability and support.
Key Takeaways for Future Customers
- Expect frequent customer complaints about late or undelivered orders and poor communication.
- Ask about refunds and replacement timelines before ordering; review membership and subscription terms.
- Consider alternatives if timely delivery or reliable customer service is critical.
Negative Feedback / Risk Areas
- Repeated issues with delivery failures, wilted or wrong products and weak customer service response.
- Problems with refunds, billing discrepancies and confusing membership/auto‑renew practices.
- Poor tracking, substitutions without notice, and long waits for exchanges or replacements.
Positive Feedback
Some reviewers noted lovely pictures on the site, ease of ordering, and occasional satisfactory replacements or refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FTD has a 1.5 star rating from 128 reviews; consumers are mostly dissatisfied with delivery reliability and support.
Key Takeaways for Future Customers
- Expect frequent customer complaints about late or undelivered orders and poor communication.
- Ask about refunds and replacement timelines before ordering; review membership and subscription terms.
- Consider alternatives if timely delivery or reliable customer service is critical.
Negative Feedback / Risk Areas
- Repeated issues with delivery failures, wilted or wrong products and weak customer service response.
- Problems with refunds, billing discrepancies and confusing membership/auto‑renew practices.
- Poor tracking, substitutions without notice, and long waits for exchanges or replacements.
Positive Feedback
Some reviewers noted lovely pictures on the site, ease of ordering, and occasional satisfactory replacements or refunds.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Delivery issues.
Deliver product as promised and maintain schedule updates with customers in order to confirm progress.
- Failure to deliver product as promised
Preferred solution: Product delivered as expected.
User's recommendation: Confirm orders and track delivery status/progress.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Punta Gorda, Florida
Terrible dead flowers
- - Delivery was late; initial flowers arrived hot and dead.
- - Replacements were wilted or dead.
- - The order cost about $40-50 plus shipping.
My son sent me flowers for Mother's Day. They were supposed to be delivered on Saturday but didn't arrive until the Monday after.
They were shipped from [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], to [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]. They were hot and dead on arrival. They sent a replacement that was fulfilled in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]. They were delivered, and most of the flowers were badly wilted and/or dead.
The third replacement arrived on Tuesday, May 19; they were also severely damaged. They were sent from [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]. I'm sure the bouquet was around $40-50 + shipping. This is a disgrace for this company, and they should be ashamed of themselves.
I instructed my son to cancel the order.
I am sure he will never use FTD again. Happy (not) Mother's Day.
- Terrible products and customer service
Preferred solution: Full refund
User's recommendation: Don't use FTD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Florissant, Missouri
Resolved: Wilting flowers after 2 days
They delivered new flowers and they were awesome.
Company fixed the issue and I have been provided with product replacement.
I ordered flowers for delivery. On the second day, they are wilted.
I paid good money for them and am not very happy.
I have used them before and they were always good. What happened?
- Convenient
- Not sure what happened
User's recommendation: I will shop around next time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
They failed to deliver mother's day flowers for my eighty four year old aunt, who is dying.And expected flowers for mother's day
If a relative requires flowers because they are ill or hospital terminal palliative care do not use the service. Because you will lose the relationship.
And you will lose the opportunity to make this person feel loved. They will feel that you do not love them. And their relationship will be gone and soon they'll be dead.
And there's no going back and FTD cannot resurrect the dead or repair the relationship. My heart is broken
My 84-year-old aunt is very sick and was expecting flowers on Mother's Day, yet they failed to deliver. They did not even offer a refund until I called them, and I had to call twice.
Thanks to FTD, this relationship is ruined.
Now my auntie considers that a personal insult that I did not send flowers on Mother's Day. Thanks, FTD; now I am hated by the one person I wanted to love.
- Suck
User's recommendation: Very poor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't get what I paid for. NEVER AGAIN!!!
The arrangement looks nothing like the picture. It happened twice.
Never ordering from ftd again. I am very disappointed.
User's recommendation: Don't order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rock Springs, Wyoming
I am trying to update my email address...
I am trying to update my email address in My Profile, but your system does not allow that to be edited.
My current email is going away very soon. I need to change to my new email address.
Please delete: ***
Please add: ***
***
- Good floral arrangements and deliveries of orders
- Lack of help to update my email address
Preferred solution: I just want to update my email address.
Orlando, Florida
Misunderstanding of what I was getting
FTD didnt explain the discount they were giving me. They gave me upgraded flowers but a standard vase. They sent upgraded flowers but the vase wasnt the the pretty purple one I thought my daughter was receiving,it was a plain glass one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Undelivered order
Ordered for delivery yesterday. Received dead flowers.Requested replacement.Still waiting and waiting!!!
User's recommendation: Don’t call FTD and expect delivery as anticipated\scheduled.
Phoenix, Arizona
Flowers were not delivered I called and nobody answered
I ordered flowers yesterday for my wifes birthday same-day delivery nothing ever showed up and I tried to call you guys and it rang and rang and rang and nobody answered so I hung up not happy at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Florissant, Missouri
Wilted flowers
This was an isolated incident . They have always done an awesome job for me in the past .The sent new ones at no cost and the flowers were beautiful. I will definitely use them again .
- Best company for sure and great service
- If they are bad they will replace them
User's recommendation: I recommend them . If they aren’t up to par , they will replace them at no cost .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Awful customer service
- - No order confirmation email was received, and over $39 was charged.
- - They played the 'I can't hear you' game and hung up.
I ordered flowers for my sister. I never received the order confirmation email but sure too over $39 out of my account.
They play the " I can't hear you" game.
Everyone else I spoke with today heard me just fine. They also hung up on me a few times.
- No comment
Preferred solution: Full refund
User's recommendation: Order from another company. Local. Don't order from them unless you are having an awesome day and want their customer service to completely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clyde, Ohio
Disappointed with product but they rectified the issue
After contacting me they immediately resolved the issue and refunded me. Refund received within a few days.
Lake Wylie, South Carolina
Horrible communication and clueless on sending roses from Charlotte,NC to Hospital in Auckland New Zealandew Zealan
- - Difficulty reaching a human; phone and email support were unresponsive.
- - AI support gave inconsistent quotes and claimed USA delivery only.
It's almost impossible to find a human contact ,phone numberer or get a response through their email system or a human instead of the cluless AI bot that couldnt under stand shippin roses to another country,customer support AI got transferred 4 times and the rep said caint send more than a dozen? I just wanted to send 2 dozen and it was like i was asking to send a dam kilo of *** or something.
Then I got 3 crazy quotes all over the board and then they said for USA deliveryonly!!
only so Ijust hung up.
Lookig at a more customer service-oriented vendor in Cjarlotte this afternoon. FTD was a monumental waste of my time!!Like Im doing nowAbsolutly not
User's recommendation: Absolutely NOT!! Horrible waste of time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Resolved: Delivey of the order I made..
I have a email saying that the flowers I ordered was going to be delivered between 1:00 pm -4:00 pm but they were delivered at 10:00 pm last night.. why.. I don't understand I would like a refund ..
- Looked good
- Delivered at 10 pl not when they said in the update they sent me 1-4 pm
Preferred solution: Full refund
El Segundo, California
The absolute worst. Cannot resolve an issue
- - After seven calls to the provided number, they cannot find the order and hang up abruptly.
- - The order arrived destroyed with their label on it.
After 7 calls to the only phone number provided on lable and Internet, they say they cannot find the order and hang up abruptly each time. Well, I received the destroyed order with their lable on it, what now?
Chiefland, Florida
My son ordered flowers for me for Mother's Day. They were suppose to arrive on 5/9/25. Then suppose to come on the following day. Nothing! Finally arrived 5/11 at 7 at night. Flowers were dead!
Flowers arrived after Mother's Day and they were dead. Leaves and petals were brown and falling off.
User's recommendation: Do not waste your money!
About
, , , ,
The FTD Company was founded in 1910. Originally it was called "Florists' Telegraph Delivery". The company is headquartered in Downers Grove, IL. FTD is the oldest organization in the world which provides the delivery of fresh flowers to the direct address. The company launched its web site ftd.com, which was the first flowers-by-wire service. It is a telephone and online retailer of flowers and special gifts (gift baskets, plants and the like) for various occasions.
today the FTD was acquired by Florists' Transworld Delivery, Inc in 2002. FTD sells its products directly to the customers, providing the same-day delivery service of floral orders. The company provides its services even abroad.
FTD is ranked 42 out of 979 in Flowers / Florist category
USA
Brands Related to FTD
ProFlowers
“I just paid over $100 to get a bouquet to my mom for Mother's Day. Delivery was scheduled for 5/8, and...“
Personal Creations
“I placed an order for a personalized cup. I received my blanket. I ordered it. I do not see the order #...“
Interflora
“Unable to resolve need to speak to human as i gave telephone number why was i not given phone call...“
ProPlants
“This was the second potted plant to be sent. First was bad but second replacement was worse. Welted...“
Companies Similar to FTD
1800Flowers
“-My wife received Mothers Day flowers from our son & Daughter-in-law The billing ZIP = 99037. Our...“
Teleflora
“Zero stars if I could. This was one of the most heartless and disgraceful customer service experiences...“
From You Flowers
“I ordered $340 worth flowers, 3 sets and they looked nothing like the photos! I should have looked at...“
AvasFlowers
“I had the worst flower ordering experience with Avas Flowers. The arrangement that was delivered was...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Why do you need a bot, AI chat or a live person? It took me 30 seconds to get on FTD’s international shop, select NZ and browse the selections.