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FTD

FTD

www.ftd.com
What is your customer experience with FTD?

FTD Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • FTD has 1.5 star rating based on 273 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Pictures were lovely, Ease of ordering, Maybe the pictures on the website.
    Cons: Customer service, Poor customer service, Communication of issues.

  • Recent recommendations regarding this business are as follows: "Do not waste your money!", "$101.23 Spent on Mother's Day Flowers. None received", "Go anywhere else", "Do not trust FTD", "Don’t use ftd ever".

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Media from reviews

FTD - My son ordered flowers for me for Mother's Day. They were suppose to arrive on...
FTD - My son ordered flowers for me for Mother's Day. They were suppose to... - Image 2FTD - The absolute worst. Cannot resolve an issueFTD - Flower was placed on the ground in front of the Church and stolenFTD - Flower was placed on the ground in front of the Church and stolen - Image 2FTD - Wrong product delivered - would not refundFTD - Ordered Mother's Day flowers, but they weren't delivered on time...
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Top FTD Reviews

Critical Review

"No delivery"

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Placed order #619********. Delivery date of 5/10-11/25. $101.23. It says it was delivered to: 200 Central Park South #10A, NY NY 10019. It was not. It was not...

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customer service flowers delivery order service customer refund email arrangement flower
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Khedaoudj C

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Verified Reviewer

Confirmation de livraison

Mon adresse mail : carpentierkhedaoudj@***.com. Pour m'envoyer une confirmation de livraison, merci. Prière de me tenir informée.

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker El Segundo, California

The absolute worst. Cannot resolve an issue

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FTD - The absolute worst. Cannot resolve an issue

After 7 calls to the only phone number provided on lable and Internet, they say they cannot find the order and hang up abruptly each time. Well, I received the destroyed order with their lable on it, what now?

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Anonymous
map-marker Chiefland, Florida

My son ordered flowers for me for Mother's Day. They were suppose to arrive on 5/9/25. Then suppose to come on the following day. Nothing! Finally arrived 5/11 at 7 at night. Flowers were dead!

FTD - My son ordered flowers for me for Mother's Day. They were suppose to arrive on...
FTD - My son ordered flowers for me for Mother's Day. They were suppose to... - Image 2

Flowers arrived after Mother's Day and they were dead. Leaves and petals were brown and falling off.

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User's recommendation: Do not waste your money!

Jon P Zjr

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Verified Reviewer

No delivery

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Placed order #619********. Delivery date of 5/10-11/25.

$101.23. It says it was delivered to: 200 Central Park South #10A, NY NY 10019. It was not. It was not received at the building.

Checked the incoming ledger.

If delivered, it was to the wrong address. Please credit my account immediately.

View full review
Loss:
$101
Cons:
  • No delivery

Preferred solution: Full refund

User's recommendation: $101.23 Spent on Mother's Day Flowers. None received

rebeca d Uam

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Verified Reviewer

Excessive charge

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ordered a $65 arrangement, got charged $161! tried to call, no answer.

trying to write to the consumer complaint line; will change review if it gets resolved. wish I had ordered locally.

View full review
Loss:
$100
Pros:
  • Easy order
Cons:
  • Excessive hidden charges

Preferred solution: Price reduction

Jordan K Gwe

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Verified Reviewer

Entlord@***.com

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Updated by user Mar 04, 2025

I will say it is semi resolved . The delivery date was suppose to be 2/13.

So my wife of 42 years would once again receive roses again.

Flower arrived 2/17 and looked very sick ( had gotten frozen ) after many conversations they finally agreed to replace and took them until 2/25 to get flowers, less the vase. The laugh is on them as I have bought flowers every year for our anniversary (1 red rose for every year plus a dozen white roses) I will never do business with FTD again.

Original review Feb 17, 2025
Would you care to explain why you lied to me? Carefully follow the dates in the following email exchange. This is the email shared between myself and FTD Customer Service. Please note, I ordered on 2/11 for delivery on 2/13. However, their statement mentions the flowers being already delivered on 2/17, but this communication was on 2/15.

Order from FTD
Arriving Thu, Feb 13
From UPS
Order number 608********
Order placed
Shipped
Out for delivery
Delivered

FTD Customer Service
Wed, Feb 12, 12:14 PM (4 days ago)
Order #608******** Has Shipped
Hi Jordan,
We are pleased to inform you that your recent FTD order has shipped. Product Name: Red Rose Bouquet - 12 Roses Quanti

Jo Schmidt
Fri, Feb 14, 4:14 PM (2 days ago)
What shape will the flower be in come the 17th since they were ordered to arrive on the 13th ? Your delivery has been rescheduled. From From You Flowers / KY

Re FTD Customer Service
Feb 15, 2025, 11:23 AM (1 day ago)

FTD Customer Service
Feb 15, 2025, 11:23 AM (1 day ago)
to me

Thank you for contacting From You Flowers. We sincerely apologize that your order going to Jordan Klein Schmidt did not arrive as requested. The order was rescheduled and was successfully delivered February 17th, 2025. We would be happy to personally call the recipient to apologize for the delay and inform them of your intentions on delivery on February 14th, 2025. Additionally, we are issuing you a 10-dollar gift certificate via email to redeem anytime on a future purchase with From You Flowers. You will receive this gift certificate within 1-3 business days. Our gift certificates never expire and can be combined with a promotional offer. You are under no obligation to use the gift certificate, but we would like the opportunity to prove to you that this incident is not indicative of our service. If any further issues arise regarding the delivery, we would be happy to come to a further resolution at that time. If there is anything more we can do, please do not hesitate to contact us. Thank you, and once again, please accept our apologies. Customer Service FTD

It should also be noted that I received deliveries on the 15th and the 16th.
View full review
Loss:
$78

Preferred solution: Full refund

User's recommendation: Go anywhere else

Robert C Qsy

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Verified Reviewer
| map-marker Castro Valley, California

Poor service

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They confirmed order would be delivered. Did not deliver.

Promised delivery next day.

Did not deliver. admitted they didn't even have a florist in the area.

Tell that to my eleven year old granddaughter on her Birthday.

I will never trust them again and recommend you do not either.

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User's recommendation: Do not trust FTD

Rueben Tqy

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Verified Buyer
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Flower was placed on the ground in front of the Church and stolen

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FTD - Flower was placed on the ground in front of the Church and stolen
FTD - Flower was placed on the ground in front of the Church and stolen - Image 2
Contains 2 confidential files for company representatives

Order # 601******** Has

Arrived: The email sent on 7/1124 at 10:15 a.m. advised the order was delivered.

The Pastor of the church arrived by 12 noon. However, the recipient: on behalf of her deceased: Father, did not receive the flowers.

The picture that FTD provided supports the delivery driver placed the flower outside on the ground in front of the Church.

Therefore, any passerby could have stolen the flower. The deliverer did not hand it to a person, confirming delivery.

View full review
Loss:
$11340
Cons:
  • Recipient did not receive sympathy plant
  • You will be out of hundreds of dollars
  • Traumatized due to grief and lost of money

Preferred solution: Full refund

User's recommendation: Order at your own risk. This company is not guaranteed.

1 comment
Rueben Tqy

Cost was 113.40 but field input doesn’t allow characters

jen n Ivf

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Ordered Mother's Day flowers, but they weren't delivered on time...

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FTD - Ordered Mother's Day flowers, but they weren't delivered on time...
FTD - Ordered Mother's Day flowers, but they weren't delivered on time... - Image 2
Contains 1 confidential file for company representatives

Ordered a Premium Arrangement (Simple Charm Bouquet at $91) to be delivered on Mother's Day weekend (an added delivery charge brought the total to $123). Found out the arrangement never arrived despite it stating it was delivered.

Checked addresses/info, and all was correct on my end. I contacted FTD, and they gave me an option of a refund or resend. I chose resend ASAP. Four days later, after contacting FTD, my mom received her 'flowers'.

Thankfully, she sent me a photo, so I know never to use FTD again. The arrangement is pitiful. It's a fraction of the size, and the colors look nothing like the image on their site.

I understand they can't always use the same flowers, but come on...at least try! Attached are images of what I ordered and what she received.

View full review
Loss:
$123
Cons:
  • Inconsistent bc of independant florists no quality control

Preferred solution: Full refund

User's recommendation: Look elsewhere!

2 comments
Guest

She got the flowers, how was your loss $123.00?

Guest
reply icon Replying to comment of Guest-2531252

She received the flowers a 6 days later (I ordered them weeks in advance for a specific date) AND it’s not the arrangement I ordered/paid for. It’s a fraction of the size.

If I wanted a $25 arrangement, I would have ordered that instead. Just be aware that if you select “Premium” arrangement, you might not get what you’re paying for.

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Jae S Tqp

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Wrong product delivered - would not refund

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FTD - Wrong product delivered - would not refund
Contains 1 confidential file for company representatives

I ordered the Comfort Planter with lilies at ftd.com for a friend in Texas who just lost her dad. The next day, my friend reached out to tell me that she had received the delivery.

When I asked how she liked the lilies, she surprisingly told me she didn't get any flowers. I requested a photo and was shocked that they delivered an umbrella plant instead, which is sometimes known in our culture as a 'bad luck' tree (whoever plants one usually dies within a short period). I was never informed of any substitution. I contacted FTD (customercare@***.com) to lodge a complaint.

They apologized and said they would issue a refund of $24.68.

I emailed back, saying they should refund the entire product price (I said they could waive the shipping and taxes) since it was not what I ordered. I never heard from them again.

View full review
Loss:
$82
Cons:
  • Substituted the product without informing me

Preferred solution: Full refund

User's recommendation: Do NOT buy from them

Jim R Bja

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Verified Buyer
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Verified Reviewer

This company is a fraud

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Contains 1 confidential file for company representatives

They have not delievered the last 3 orders I have placed, two in Idaho and one in Colorado. They always have some BS excuse on why they can't fulfill the order.

DO NOT USE FTD! YOU WILL BE DISAPPOINTED!

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Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM FTD. YOU WILL BE DISAPPOINTED!

Debra B Mak

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Verified Reviewer

False Advertising

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I ordered flowers today, August 12, for delivery on August 14. I selected a same-day delivery arrangement to ensure it was delivered on time.

I received a note saying that the flowers could not be delivered on the 14th. The note gave me two options - 1) Deliver next available date (which was blank) or 2) cancel the order. I then asked what type of flowers could be delivered by August 14. I received a note instructing me to visit your website to view the substitution policy.

At that point, I cancelled because I realized I was not corresponded with a human. The customer service was poor. I then received another separate email stating I could have the flowers delivered in an award-winning box and shipped on the first available delivery date. Again, there was no mention of the delivery date.

I chose FTD, as I thought it was a reputable company.

I am extremely disappointed and found the templated customer service response terrible. If you cannot deliver the same day, please do not make people order flowers and then wait for 5 business days for a refund.

View full review
Loss:
$42
Pros:
  • Nice selection
Cons:
  • Do not deliver same day as advertised

Preferred solution: Full refund

User's recommendation: Do not order. They do not deliver same day or within 3 days. You pay and then wait 5 business days for a refund. Its a falsely advterise as same day.

Acy Pru

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Verified Reviewer

Flowers not delivered. Called other # 3 times and even the supervisor can’t get it done

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Deliver the flowers. No flowers were delivered.

I called 3 times to resolve and they couldn't figure it out. They even hung up on me once in customer service. The supervisor didn't know how to resolve it.

Now, I am cancelling my payment and using another company. Trying to have FTD customer service fix the problem has wasted 2 hours.

View full review
Loss:
$70
Pros:
  • Convenience of ordering from home
Cons:
  • Do a terrible job

Preferred solution: Full refund

User's recommendation: Don’t use ftd ever

Resolved
Zairah Nuw

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Verified Buyer
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Resolved: Failed to Deliver

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Contains 1 confidential file for company representatives
Updated by user May 20, 2024

Company fixed the issue and I have been provided with apology.

Original review May 13, 2024

That's what FTD should stand for! Never sent anything on mother's day, wasted my mother's time in my time.

Their customer service people just use canned replies, no apologies for messing up a special day.

Now I'm waiting on my refund. Promise to send her a complimentary bouquet but it will be something generic, not the special item I was hoping for originally.

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Preferred solution: Apology

User's recommendation: Use a local florist, don't use them.

Thomas H Nbv

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Verified Buyer
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Verified Reviewer

Poor delivery and communication

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Contains 1 confidential file for company representatives

FTDs system told me that at 5:20 pacific the flowers were delivered. They were not.

I called customer service at nearly 7 pacific to report this and was told that the flowers were still out for delivery and I should expect them before 8 pm.

At 8:15 I walked out to see them sitting on my fence near the garage door vs actually delivered to my front door. You pay for delivery as part of flower delivery service and I will never use FTD again.

View full review
Pros:
  • Take the order quickly
Cons:
  • Poor delivery and communication

Preferred solution: Apology

User's recommendation: Don’t bother

Barbara A Jen

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Verified Buyer

Flowers not delivered

Contains 1 confidential file for company representatives

Ordered flowers for Mother's Day a week prior. They were supposed to be delivered today (5/10).

They were never delivered after countless calls to their useless customer service, being hung up on, etc. I finally was told that they ran out of flowers because it's Mother's Day. Really? Yes, they actually told me this.

They couldn't deliver anything in time for Mother's Day, only after.

They could only give me an account credit. Never, ever, ever use FTD again!

View full review

User's recommendation: Do NOT EVER use FTD ever! !!

About

Related Companies

FTD Companies, ProFlowers, Personal Creations, Interflora, ProPlants

Summary

The FTD Company was founded in 1910. Originally it was called "Florists' Telegraph Delivery". The company is headquartered in Downers Grove, IL. FTD is the oldest organization in the world which provides the delivery of fresh flowers to the direct address. The company launched its web site ftd.com, which was the first flowers-by-wire service. It is a telephone and online retailer of flowers and special gifts (gift baskets, plants and the like) for various occasions.

today the FTD was acquired by Florists' Transworld Delivery, Inc in 2002. FTD sells its products directly to the customers, providing the same-day delivery service of floral orders. The company provides its services even abroad.

FTD reviews and complaints

FTD is ranked 42 out of 498 in Flowers / Florist category

Area Served

USA

Payment Methods

VISAMasterCard

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