Troy, Michigan
2 comments
Featured Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Website

Ordered flowers for a good friends mothers funeral & was completely embarrassed by what was delivered!First of all, I did not receive confirmation that the flowers were delivered and they were supposed to be arriving at funeral home by 3pm yesterday.

So around 4 I contacted FTD. They put me on hold while they attempted to contact the florist. After a few minutes the lady came back and said they were not answering because they were probably out delivering. She said she would tag her name on my account so she could call me as soon as she heard back..

never received anything back. Around 5 I called again, a man answered and not only was he rude, he didn't even apologize once for the inconvenience. He attempted to call the florist and told me the same thing (they are not answering the phone). In tears I asked him if he could please try to contact them again as this was important to me.

He said okay and called again. Barely a minute later comes back on the line and says they didn't answer. I told him I was going to the funeral home myself to check to see if they were delivered and if not I would be expecting a refund. He kept repeating himself and saying well we didn't get a message from the florist that there was an issue so it should be getting delivered.

Not very comforting to someone who just lost someone close to them. I get to the funeral home and looked for flowers that resembled the one's I know I purchased.. didn't see any that came close. Finally I read through the cards and located the flowers that were sent in our name.

These flowers looked NOTHING like the picture online and they were delivered LATE to the funeral home. Chose fall flowers because the deceased loved fall, these were not fall. ALSO paid for the BEST selection (from the options Good, Better, Best and Grand or something). This does not look like a bouquet of BEST flowers, WHY ARE THERE CARNATIONS?!

I would not even pay $20 for these flowers let alone the $91.97 total that our order came to. Purchased a Groupon offer for $15 (which allowed us to receive $30 off of our order) and now I am out the $15 from Groupon as well as the $61.97!!!! The card that was included was pathetic and barely legible, as if their printer ran out of ink or something.

They did not bother to reprint it and it was a piece of paper TAPED inside of an actual card- looked VERY cheap.I will NEVER EVER order from Groupon or FTD AGAIN.

Review about: Ftd Bouquet.

Reason of review: Bad quality.

Monetary Loss: $77.

Preferred solution: Full refund.

Had an Experience with Ftd?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1036630

I agree 100 percent.I have ordered from them several times the first few were okay after that I was highly disappointed.

Small broken flowers, different vases, smaller vases but this is common for any of them I have ordered from.You pay 100 bucks for something I could pick from my own garden.

KevinRichards
Orange, California, United States #1036621

Telling a person no is not the same as being rude.

You May Also Like

Ftd - Paid for "best" arrangement and delivery was smaller than even the "good" arrangement. Ftd "I have posted pictures of what I ordered v. what was delivered. I paid $70 for this arrangement. This is the FORTH time I've had this experience with FTD and..." Read more Review about Ftd Sweet Devotion Bouquet from Billings, Montana Ftd "What I ordered for my wife on our anniversary. This is what they a similar substitute. Then try calling good luck getting to speak with someone not in India. ..." Read more Ftd - Felt likeI was on "Candid Camera" Ftd "I received a photo of what was delivered to her that day. I thought it must have been a joke. First, let me say that after complaining, I was extended a..." Read more Ftd Delivery Service Review from Seattle, Washington Ftd "It was my Anniversary and so i decided to order my wife flowers and as a surprise have them delivered to work , Ftd customer service said no problem.. She will..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more Lazada Philippines - Order Cancellation? Lazada Philippines "Just now, I checked the status of my order. The status of the order I placed was cancelled. What's confusing here is I DID NOT CANCEL MY ORDER IN THE..." Read more Camping World - STAY AWAY...... Camping World "On 2/15/2017 the transfer switch on my Diesel Pusher RV went out. I brought my RV to Camping World-Woodstock Georgia for repair/replacement. The total charge for replacement of the transfer..." Read more Aarons - Horrible absolutely unprofessional Aarons " I am highly disappointed and upset by how extremely unprofessional this company has been to me! I am paying for services that don't work and they refuse to fix..." Read more