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I have posted pictures of what I ordered v. what was delivered.

I paid $70 for this arrangement. This is the FORTH time I've had this experience with FTD and I've been told it's a common problem because they figure few people will ever know what was delivered. I had order and paid for a "best" sized arrangement and they delivered an arrangement smaller than what was shown even in their much less expensive "good" arrangement.

I complained to customer service and they have promised a re-delivery tomorrow but of course for all I know the same florist will cheat me again. How do you tell your best friend "sorry your dad died and I'm sorry you were delivered such a lousy floral arrangement it wasn't what I ordered but they're sending a new one tomorrow."?

Product or Service Mentioned: Ftd Arrangement.

Reason of review: Not as described.

Monetary Loss: $70.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Feb 09, 2017.
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This is exactly what happened to me. I sent my friend a bouquet of flowers for the passing of her mom.

I upgraded to the best option and I am completely embarrassed as to what was delivered. Absolutely terrible and looks NOTHING like what I ordered from the catalog.

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