Ftd - Order Never Received - Valentines Day!

375 of 510 Ftd reviews

I ordered a bouquet of flowers from FTD for Valentines Day to surprise my Mother.Unfortunately my Mother never received the flowers.

I tried to call FTD several times today, and I either got hung up on after I pressed #3 for Customer Service, or I received a message saying they were experiencing heavy call volumes, and the waiting time was 60 minutes. At 9:45 PM I reached their Customer Service department in India. The gal kept addressing me as "Ms. Customer" instead of by my name.

When I demanded to know why the order was not delivered, she told me that they were so busy today that they were unable to deliver the flowers. I was never called about this so I didn't have the opportunity to get my Mother something else.

Now I have to wait 5 days to see if my refund shows up on my bank account.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Monetary loss:
Product or service
Flowers Bouquet
Review category
Flowers / Florist
review #384568 by
Had an experience with Ftd? Submit review ›
Helpful? 0 Yes 0 6 No 6
Had the same issue 0 Yes 0
375 of 510 Ftd reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Ftd. However, many companies do monitor reviews on our site.

You were reading a complaint about Ftd.
Filing a new complaint about