FTD continues to ripoff customers by posting beautiful pictures of arrangements that their network of florist are unable to replicate. This past Mother's Day I once again made the mistake of using them - last time!
I ordered the BHG Deep Emotions Bouquet - Premium Upgrade. It was supposed to have bright pink & peach roses, spray roses, green berries & lily grass. The mess that was delivered had pale pink roses and one dozen carnation. No spray roses or lily grass and the arrangement looked anything but professional.
When I called FTD they said they have the right to "substitute".
I tried calling the "florist" ftd used to make this bouquet and it turns out it was Stop & Shop - a supermarket!! Never again!
Product or Service Mentioned: Ftd Arrangement.
Monetary Loss: $96.