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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

I ordered and paid for the best flowers at 90 bucks for Mother’s Day 2018. Here were my issues:

Received email confirming flowers were delivered at 11 am on Mother’s Day. Flowers weren’t delivered.

Called customer service and they couldn’t be sure if flowers would be delivered on Mother’s Day (as expected) or the day after due to high volumes. Don’t confirm flowers delivered if they aren’t delivered! Worst service ever.

Flowers delivered by afternoon but were left at front gate of complex. Gate was opened but I guess the local florist was too lazy to find the right house. A neighbor noticed and brought us the flowers.

Bouquet was small and missing flowers from the picture shown. Obviously paying 90 bucks didn’t mean anything. This is a rip off and I would never recommend or buy from FTD again!

Product or Service Mentioned: Ftd Delivery Service.

Reason of review: Bad quality.

I liked: Ease of ordering, Maybe the pictures on the website.

I didn't like: Customer service and product.

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