FTD sent boxed wilted flowers from Vancouver to be delivered to Summerland

Sent bouquet from FTD.com online to my mother for her birthday to be delivered to her door in Summerland.What she got was a box delivered to her local post office all the way from Vancouver which is 6 hours away.

Flowers were without water for an extended period of time causing them to wilt and become quite stinky. They had to be put outside right away. My mothers birthday was marred by this stressful unpleasant event. FTD should understand the importance of delivering fresh bouquets to the door for these special events.

FTD has completely ruined the joy of sending flowers to our loved ones by using this boxed dry method. It would be so much nicer if they went back to using local florists to arrange and hand deliver these gifts to the door! I am very upset because this even caused so much stress for my mother. She made me promise to NEVER SEND FLOWERS AGAIN.

Its interesting that they removed this exact bouquet off their website as soon as I started my claim.

But I have a copy of order which includes the website origional pictures of the bouquet and I also have a saved picture of the website with this gratitude glimmers by home and garden saved on my phone.If you do an online search you will find lots of pictures of it on google, but you won't find it on their web site as of today.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Style and Design
Delivery Service
Advertised vs Delivered
Value for money
Product or Service Quality
Diversity of Products or Services

  • What I liked
    • Pictures were lovely
    • Nice colorful website
    • Using pay pal for order
    • Ordering online
  • What I disliked
    • Failure to deliver as promised
    • Flowers came in a box with no water
    • Flowers wilted
    • Vase and bouquet not what i ordered
    • Not delivered to residence

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Flowers / Florist
review #846308 by

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