I ordered my wife's valentine day flowers. I ordered the sweetheart exquisite araingement which was to have 7 red roses and 7 red carnations.
What she received was an araingment that looked similar with only 4 red roses and 9 carnations. The height and width were described as 16" high and 12" wide. What was received was not even 13" high and 7" wide. Very poor customer service and after being on the phone with FTD for about 45 minutes I had the local florist who made the araingement pick it up and the order was canceled for a full refund.
The local florist even argued that delivery charges would apply which I reminded they had the description of the araingement and they failed to deliver what was ordered. *** poor service and no I will NEVER use FTD again nor will I use the local florist either.
Product or Service Mentioned: Ftd Flowers.
Reason of review: Not as described.