Product: Ftd Customer Care Clear all filters (13 of 13 reviews match)
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I was told repeatedly the order is no longer available which was puzzling because the order is on the FTD website. When I asked for research, the agent put me on hold (short time) then said there was a problem with the payment information I entered. This after...
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1.0
Product
Ftd Customer Care
I didn't like
  • Incompetent customer service
#1044243
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I have called, sent my grievance to the Better Business Bureau, tried sending email (you can't unless you have an "Order number").They truly suck. they are a low-class organization with no professional business ethics. I will never do business with them as well. My...
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Anonymous
Anonymous

You blocked them. Get over it. Move on.

Product
Ftd Customer Care
#1000283
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I then receive an email from FTD stating that the flowers had been delivered. I called customer service back stating that I wanted to talk to a supervisor and get a full refund. They said that they would have to pass along this message and someone would call me. I...
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1.5
Product
Ftd Customer Care
I didn't like
  • Incompetent customer service
#994277
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Ftd Customer Care Review

#1007690
Terrible service,they lost my order charged my credit card ,the customer service rep couldn't understand english ,her boss couldn't understand english ,i need my dam 72.00 dollars back ,no email confirmation they couldn't recognize the confirmation number they gave me i will never recommend them to anyone
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Don't use FTD unless you want SPAM forever! I never signed up for emails or an account with FTD. I Only ordered flowers one time. Since then, they have sent me spam email EVERY DAY - for several months. Unsubscribing and calling customer service repeatedly does not...
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Product
Ftd Customer Care
#985834
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I called FTD within the last 10-15 minutes. I was told by Theresa that the item I wanted was not available. So I started to look for another arrangement since I had your website up on my computer. I told Theresa that I would have to call back. I needed more time to go...
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mlevkovsy
mlevkovsy

hey there!I totally feel your frustration, not only is it super expensive it's also impossible to get ahold of anybody.Just wanted to let you know there is a better way. I bui...

Product
Ftd Customer Care
#920881
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NEVER order flowers from this company.I ordered flowers through their online site to be delivered today, and they never arrived. Not only did they never arrive, but they charged my account the full cost of the flowers yet have no history of my order ever being placed....
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mlevkovsy
mlevkovsy

hey there!I totally feel your frustration, not only is it super expensive it's also impossible to get ahold of anybody.Just wanted to let you know there is a better way. I bui...

Product
Ftd Customer Care
#917695
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3 times in the past 6 weeks, FTD has let me down. First, I ordered a $200 funeral spray for a friend whose mother had passed away. They claim they left it at a home address. The house was full of people, but they didn't ring the doorbell, nor did they get a...
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1.7
Product
Ftd Customer Care
I didn't like
  • Cheap flowers they substitute
  • Bad product
  • Failure to deliver as promised
#831550
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Ordered flowers online on March 15th for a delivery on April 8th for my mom's birthday, using a Groupon with a balance charged to my card for around $37.Long story short, got an automated email arlund the 17th of March stating that the flower I picked out were not...
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1.0
Product
Ftd Customer Care
I didn't like
  • Customer service
#822934
Reply to reviews
I ordered flowers for Mother's Day to be delivered either sat or sun. No delivery was made. I just got off the phone with a rep named Jenae and she informed me that no delivery was made because there are no florists in the area. Of course no one from ftd informed me of...
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Anonymous
Anonymous

My order was confirmed for Saturday or Sunday (Mothers Day). It never arrived and when I called today I was informed that their florists don't deliver that far out of town -- ...

Anonymous
Anonymous

I had a similar issue. I ordered flowers to be delivered Friday and was given a run around about the delivery being delayed. Then I was told they would be delivered, for sur...

Product
Ftd Customer Care
I didn't like
  • Poor customer service
  • Customer service
  • Failure to deliver as promised
#634002
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I placed an order online for flowers delivered to the school at which my wife works. After she was off of work, I asked her if she had a special delivery, in which she replied no. That evening I contacted customer service to inquire as to why the flowers were not...
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1.0
Product
Ftd Customer Care
I didn't like
  • Customer service
  • Being lied to
#610158
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