Valentines Day? EPIC FAILURE for FTD.FAIL!
I paid $110.00 for roses for me SLBBG. They were delivered on time but the vase was broken, shattered, the flowers were dead/dying, there were as many rose pedals lying in the bottom of the box as there were on the stems. I was on the phone almost 2 hours, with 3 customer service agents that spoke English sorta. I finally was given a refund as they stated by their own words, that there was no arrangement available for re-delivery, Thursday 2-16, or Friday 2-17..
I am so sad.. Please use anybody but FTD.FAIL
Product or Service Mentioned: Ftd Roses Flowers.
Reason of review: Damaged or defective.
Monetary Loss: $110.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service and product.