I ordered an arrangement for my mother (mother's day of course).Was charged $100 for an arrangement that included a certain number of roses plus other flowers.
Got a call asking if they could substitute a different vase to which I agreed. I was sent a photo of the arrangement by my sister and it was half of the arrangement I ordered, not even the $49 "entry level" they advertised. When I complained to FTD, I got the canned response, not all flowers are available and equal value flowers were used. they were not equal.
it was a bait and switch.
More Review Details
|Diversity of Products or Services|
|Advertised vs Delivered|
|Value for money|
|Style and Design|
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
What I liked
What I disliked
- Not what i ordered
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