FTD bait and switch

I ordered an arrangement for my mother (mother's day of course).Was charged $100 for an arrangement that included a certain number of roses plus other flowers.

Got a call asking if they could substitute a different vase to which I agreed. I was sent a photo of the arrangement by my sister and it was half of the arrangement I ordered, not even the $49 "entry level" they advertised. When I complained to FTD, I got the canned response, not all flowers are available and equal value flowers were used. they were not equal.

it was a bait and switch.

This review is a subjective opinion of a user.
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More Review Details

Turnaround Time
Diversity of Products or Services
Advertised vs Delivered
Customer service
Delivery Service
Value for money
Style and Design
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Not what i ordered

Reason of review:
Not as described
Preferred solution:
Price reduction
Monetary loss:
Product or service
Review category
Flowers / Florist
review #844266

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