FTD bait and switch

35 of 501 Ftd reviews

I ordered an arrangement for my mother (mother's day of course).Was charged $100 for an arrangement that included a certain number of roses plus other flowers.

Got a call asking if they could substitute a different vase to which I agreed. I was sent a photo of the arrangement by my sister and it was half of the arrangement I ordered, not even the $49 "entry level" they advertised. When I complained to FTD, I got the canned response, not all flowers are available and equal value flowers were used. they were not equal.

it was a bait and switch.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Diversity of Products or Services
Turnaround Time
Delivery Service
Price Affordability
Staff
Customer service
Style and Design
Website
Advertised vs Delivered
More

  • What I liked
      No items
  • What I disliked
    • Not what i ordered

Reason of review:
Not as described
Preferred solution:
Price reduction
Monetary loss:
$100
Product or service
Review category
Flowers / Florist
review #844266

Author wants to be contacted by the company. Learn more

Had an experience with Ftd? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
35 of 501 Ftd reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
mlevkovsy

Oct 31 #1234519 Concord, California, United States

hey there!
I totally feel your frustration, not only is it super expensive it's also impossible to get ahold of anybody.
Just wanted to let you know there is a better way. I built this app called Spoil, and the delivery is same-day (at $5 flat), and not only can you send flowers that are way more affordable, but you can also send cupcakes, doughnuts and other goodies.
Let me know what you think :)

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Ftd. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Ftd.
Filing a new complaint about
×