I ordered an arrangement for my mother (mother's day of course). Was charged $100 for an arrangement that included a certain number of roses plus other flowers.
Got a call asking if they could substitute a different vase to which I agreed. I was sent a photo of the arrangement by my sister and it was half of the arrangement I ordered, not even the $49 "entry level" they advertised. When I complained to FTD, I got the canned response, not all flowers are available and equal value flowers were used. they were not equal.
it was a bait and switch.
Product or Service Mentioned: Ftd Sweet Devotion Bouquet.
Reason of review: Not as described.
Monetary Loss: $100.
Preferred solution: Price reduction.
I didn't like: Not what i ordered.