I ordered an arrangement for my mother (mother's day of course). Was charged $100 for an arrangement that included a certain number of roses plus other flowers.
Got a call asking if they could substitute a different vase to which I agreed. I was sent a photo of the arrangement by my sister and it was half of the arrangement I ordered, not even the $49 "entry level" they advertised. When I complained to FTD, I got the canned response, not all flowers are available and equal value flowers were used. they were not equal.
it was a bait and switch.
This reviewer shared experience about not as described and wants this business to issue a partial refund as the author lost $100. The author is overall dissatisfied with Ftd and uploaded picture s. The most disappointing about ftd sweet devotion bouquet from Ftd was not what i ordered Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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