Lahaina, Hawaii
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I ordered a beautiful looking bouquet of flowers for Mother's Day from FTD and paid two premiums on top of the already overpriced flora: one premium for extra flowers and a second premium for Sunday delivery. It became quite clear after I received a photo of the delivered flowers that what was delivered wasn't even close to what I ordered.

(See photos) This is nothing short of fraud, as when I called to get a refund, FTD is resisting refunding the $90, despite their "7 day guarantee." I will never order from this company again. If there is a lesson here, it would be to shop with a local retailer where you can rely on a quality product.

This person wrote the review because of not as described of ftd the sunny sentiments bouquet from Ftd and attached photo s. Reviewer claimed that he or she lost $90 and wants Ftd to issue a full refund.

The most disappointing in user's experience was customer service and poor quality. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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