Ftd - Flowers Delivered not even Close to What I ordered

I ordered a beautiful looking bouquet of flowers for Mother's Day from FTD and paid two premiums on top of the already overpriced flora: one premium for extra flowers and a second premium for Sunday delivery.It became quite clear after I received a photo of the delivered flowers that what was delivered wasn't even close to what I ordered.

(See photos) This is nothing short of fraud, as when I called to get a refund, FTD is resisting refunding the $90, despite their "7 day guarantee." I will never order from this company again.If there is a lesson here, it would be to shop with a local retailer where you can rely on a quality product.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Advertised vs Delivered
Product or Service Quality
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Delivery Service
Value for money
Turnaround Time
Discounts and Special Offers
Style and Design

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Poor quality

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Ftd Flower Arrangement
Review category
Flowers / Florist
review #843596

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