Lahaina, Hawaii
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money

I ordered a beautiful looking bouquet of flowers for Mother's Day from FTD and paid two premiums on top of the already overpriced flora: one premium for extra flowers and a second premium for Sunday delivery. It became quite clear after I received a photo of the delivered flowers that what was delivered wasn't even close to what I ordered.

(See photos) This is nothing short of fraud, as when I called to get a refund, FTD is resisting refunding the $90, despite their "7 day guarantee." I will never order from this company again. If there is a lesson here, it would be to shop with a local retailer where you can rely on a quality product.

Product or Service Mentioned: Ftd The Sunny Sentiments Bouquet.

Reason of review: Not as described.

Monetary Loss: $90.

Preferred solution: Full refund.

I didn't like: Customer service, Poor quality.

Company wrote 0 public responses to the review from May 07, 2016.
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