Lahaina, Hawaii
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Advertised vs Delivered
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I ordered a beautiful looking bouquet of flowers for Mother's Day from FTD and paid two premiums on top of the already overpriced flora: one premium for extra flowers and a second premium for Sunday delivery. It became quite clear after I received a photo of the delivered flowers that what was delivered wasn't even close to what I ordered.

(See photos) This is nothing short of fraud, as when I called to get a refund, FTD is resisting refunding the $90, despite their "7 day guarantee." I will never order from this company again. If there is a lesson here, it would be to shop with a local retailer where you can rely on a quality product.

Product or Service Mentioned: Ftd The Sunny Sentiments Bouquet.

Reason of review: Not as described.

Monetary Loss: $90.

Preferred solution: Full refund.

I didn't like: Customer service, Poor quality.

Company wrote 0 public responses to the review from May 07, 2016.
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