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I received a photo of what was delivered to her that day. I thought it must have been a joke.

First, let me say that after complaining, I was extended a full refund. The original fees totaled almost $95. Still, even with the full refund, my opportunity to send a truly beautiful (even extra $$ for upgrade!) arrangement was lost.

Then, please see the photo of what I ordered (lovely blue arrangement in a bucket).

Next, please observe what was delivered (washed out whites & yellows, loosely arranged).

Next time I'll go with a local florist, no matter what.

Product or Service Mentioned: Ftd Arrangement.

Reason of review: Not as described.

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