I received a photo of what was delivered to her that day. I thought it must have been a joke.
First, let me say that after complaining, I was extended a full refund. The original fees totaled almost $95. Still, even with the full refund, my opportunity to send a truly beautiful (even extra $$ for upgrade!) arrangement was lost.
Then, please see the photo of what I ordered (lovely blue arrangement in a bucket).
Next, please observe what was delivered (washed out whites & yellows, loosely arranged).
Next time I'll go with a local florist, no matter what.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss not as described of ftd arrangement. Ftd needs to read this review and look into the issue (if any) according to poster's claims.