Contact FTD Customer Service
FTD Phone Numbers and Emails
Toll-Free Number:
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(800) 736-338324/7
Customer Service:
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(630) 719-7756Outside the U.S. and Canada
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(630) 719-7800
FTD Emails:
FTD Contact Information
FTD Website:
FTD Help Center:
Corporate Office Address:
Summary of FTD Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FTD Customer Service?
Shipping and Delivery Question:
- “Delivery confirmation”
- “If my mother's flowers are not delivered today I want to cancel my order. They were supposed to be delivered yesterday.”
- “Delivery update”
Request for Information Question:
- “Reschedule deluvery”
- “Question about order”
- “Order status”
Staff Question:
- “Needs to talk with customer service”
- “No service”
Return/ Replace Question:
- “Replacement delivery right now.”
- “Change a delivery date”
Refund Question:
- “Refund”
Payments and Charges Question:
- “Extra charges”
Product/ Service Question:
- “Poor quality”
Cards Question:
- “I forgot to add my last name to sympathy card”
Other Question:
- “Tickets pending”
- “Purchase flowers”
- “Ordering”
About
Delivery Service, Customer Care, Next Day Delivery Service
Flowers, Arrangement, Bouquet
Pros: Pretty website, Pictures were lovely, Nice colorful website, Maybe the pictures on the website, Ease of ordering
Cons: Customer service, Communication of issues, False order information, Failure to deliver as promised, Ease of ordering is pointless if not delivered
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The FTD Company was founded in 1910. Originally it was called "Florists' Telegraph Delivery". The company is headquartered in Downers Grove, IL. FTD is the oldest organization in the world which provides the delivery of fresh flowers to the direct address. The company launched its web site ftd.com, which was the first flowers-by-wire service. It is a telephone and online retailer of flowers and special gifts (gift baskets, plants and the like) for various occasions.
today the FTD was acquired by Florists' Transworld Delivery, Inc in 2002. FTD sells its products directly to the customers, providing the same-day delivery service of floral orders. The company provides its services even abroad.
FTD is ranked 32 out of 239 in Flowers / Florist category
USA
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