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Contact FTD Customer Service

How to Reach a Person at FTD

Verified Contact Information

Toll-Free Number:

  • 1-800-736-3383
    24/7
Call Now
Send Message

Customer Service:

  • 1-630-719-7756
    Outside the U.S. and Canada
  • 1-630-719-7800

Accessibility:

accessibility@ftd.com

Customer Service:

ftdmemberservices@ftdi.com
FTD Member Services
custserv@ftd.com

General Info:

ftd@ftdcommunitymanager.com

Legal:

privacy@ftdi.com
Privacy Inquiries
legalftd@ftdi.com

Media:

ftd-affiliate@ftdi.com
Affiliates
communitymanager@ftd.com

FTD Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular FTD Phone Number
1 (800) 736-3383
Average Hold Time
00:00:40
Average Calls duration
3 minutes
Most Popular FTD Email Address
custserv@ftd.com
FTD Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact FTD?

Most Popular Number:

(800) 736-3383
24/7
Total calls: 273 Issues resolved: 10 Last call: Jul 20, 2026

To get in touch with FTD customer service via the app, download it from the Apple App Store if your device is on iOS or from the Google Play Store for Android devices. Open the app and log into your account by providing your credentials. Tap the Menu icon on the left and select the Help option. You will see ways to contact customer support via phone, email, or live chat. Select the method that is convenient for you. Note that the customer care agents are available 24/7 via live chat and the Help Center phone line. You can also tap the email link if your inquiry is not urgent.

The FTD customer service phone number for general inquiries is 1-800-736-3383. You can call this helpline 24/7 to place, modify, or cancel an order. The professional customer care agent will help you choose the flowers according to your preferences, event, and budget, provide information about the prices, and inform you about special offers. The FTD contact number for customer support is 1-630-719-7800. If you are outside the U.S. or Canada, you can reach the support team at 1-630-719-7756.

You can email the FTD customer service team at FTDmemberservices@FTDi.com. You can send your questions, feedback, complaints, and suggestions to this address, and the customer care agent will email you back to provide information or help you resolve your issues. To get in touch with the Media Relations team, write to communitymanager@ftd.com. If you are interested in the company’s affiliate program, email FTD-affiliate@ftdi.com for details. The Data Protection Officer is available at privacy@ftdi.com for Privacy Policy inquiries and Data Protection requests. If you experience difficulties accessing or navigating the website, contact support at accessibility@ftd.com to report the problem and request assistance.

The FTD corporate office address is FTD, LLC, 200 North LaSalle Street, Suite 2550, Chicago, Illinois 60601, United States. You can send an information request to the company’s headquarters to learn more about its services. You can also mail the FTD representatives for details regarding investments if you are interested in a partnership with the company. The same address can be used to reach customer service with your concerns, complaints, or ideas. You will receive an official written response as soon as the Help Center team studies your request. You can also mail the Privacy Policy questions to the corporate office to discuss them with the Data Protection Officer.

PissedConsumer Club

Contact Information

FTD Website:

FTD Help Center:

Corporate Office Address:

FTD, LLC
3113 Woodcreek Drive
Downers Grove, Illinois 60515
United States

Summary of FTD Customer Service Calls

306 TOTAL
CALLS
03:09 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FTD?

Shipping and Delivery Question:

  • “Flower delivery Monday, 7-13”
  • “Delivery instructions”
  • “Undelivered order”

Request for Information Question:

  • “Discuss order”
  • “Place an order”
  • “Place order”

Product/ Service Question:

  • “Order a plant for a funeral”
  • “Receive damaged flowers”
  • “Broken vase”

Staff Question:

  • “Bad flowers and service”
  • “Needs to talk with customer service”
  • “No service”

Payments and Charges Question:

  • “Didn’t apply 18.14 credit”
  • “I didn't recieve what I paid for”
  • “Suspicion of fraud”

Return/ Replace Question:

  • “Change deluvery address”
  • “Replacement delivery right now.”
  • “Correct order”

Account Question:

  • “Gold member”
  • “Gold member discrepancy”

Website/ Application Question:

  • “You can’t place my order online. Please help.”

Activation/ Cancellation Question:

  • “Want to cancel a order I just made, cuz I forgot to add gold member, so I reorder it with the gold members again”

Refund Question:

  • “Refund”

Cards Question:

  • “I forgot to add my last name to sympathy card”

Other Question:

  • “Ftd order”
  • “Order flowers”
  • “Sunflower to church”

Compare FTD Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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