FTD Phone Numbers and Emails

Toll-Free Number:

  • (800) 736-3383
    24/7

Customer Service:

  • (630) 719-7756
    Outside the U.S. and Canada
  • (630) 719-7800

FTD Emails:

Customer Service
General Info
Legal
Privacy Inquiries
Media
Affiliates
More phone numbers and emails Less phone numbers and emails

FTD Contact Information

FTD Website:

FTD Help Center:

Corporate Office Address:

FTD, LLC
3113 Woodcreek Drive
Downers Grove, Illinois 60515
United States

FTD Rating Based on 256 Reviews

Rating details

1.6
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service

Rating stats

Rating trend

Summary of FTD Customer Service Calls

216 TOTAL
CALLS
01:45 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FTD Customer Service?

Shipping and Delivery Question:

  • “Delivery confirmation”
  • “If my mother's flowers are not delivered today I want to cancel my order. They were supposed to be delivered yesterday.”
  • “Delivery update”

Request for Information Question:

  • “Reschedule deluvery”
  • “Question about order”
  • “Order status”

Staff Question:

  • “Needs to talk with customer service”
  • “No service”

Return/ Replace Question:

  • “Replacement delivery right now.”
  • “Change a delivery date”

Refund Question:

  • “Refund”

Payments and Charges Question:

  • “Extra charges”

Product/ Service Question:

  • “Poor quality”

Cards Question:

  • “I forgot to add my last name to sympathy card”

Other Question:

  • “Tickets pending”
  • “Purchase flowers”
  • “Ordering”

About

FTD Delivery Policy
To read more: https://www.ftd.com/birthday-ctg/occasion-birthday-shop
Top FTD Services

Delivery Service, Customer Care, Next Day Delivery Service

Top FTD Products

Flowers, Arrangement, Bouquet

FTD Pros and Cons

Pros: Pretty website, Pictures were lovely, Nice colorful website, Maybe the pictures on the website, Ease of ordering

Cons: Customer service, Communication of issues, False order information, Failure to deliver as promised, Ease of ordering is pointless if not delivered

Related Companies

FTD Companies, ProFlowers, Sharis Berries, Personal Creations, ProPlants

Summary

The FTD Company was founded in 1910. Originally it was called "Florists' Telegraph Delivery". The company is headquartered in Downers Grove, IL. FTD is the oldest organization in the world which provides the delivery of fresh flowers to the direct address. The company launched its web site ftd.com, which was the first flowers-by-wire service. It is a telephone and online retailer of flowers and special gifts (gift baskets, plants and the like) for various occasions.

today the FTD was acquired by Florists' Transworld Delivery, Inc in 2002. FTD sells its products directly to the customers, providing the same-day delivery service of floral orders. The company provides its services even abroad.

FTD reviews and complaints

FTD is ranked 32 out of 239 in Flowers / Florist category

Area Served

USA

Payment Methods

VISAMasterCard

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