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Contact FTD Customer Service

FTD Phone Numbers and Emails

Toll-Free Number:

  • (800) 736-3383
    24/7
Call customer service
Send Message

Customer Service:

  • (630) 719-7756
    Outside the U.S. and Canada
  • (630) 719-7800

FTD Emails:

Customer Service
General Info
Legal
Privacy Inquiries
Media
Affiliates
Is this your business?

How to Contact FTD?

Most Popular Number:

(800) 736-3383
24/7
Total calls: 236 Issues resolved: 6 Last call: Jun 14, 2025
author avatar
PissedConsumer Reporter

To get in touch with FTD customer service via the app, download it from the Apple App Store if your device is on iOS or from the Google Play Store for Android devices. Open the app and log into your account by providing your credentials. Tap the Menu icon on the left and select the Help option. You will see ways to contact customer support via phone, email, or live chat. Select the method that is convenient for you. Note that the customer care agents are available 24/7 via live chat and the Help Center phone line. You can also tap the email link if your inquiry is not urgent.

The FTD customer service phone number for general inquiries is 1-800-736-3383. You can call this helpline 24/7 to place, modify, or cancel an order. The professional customer care agent will help you choose the flowers according to your preferences, event, and budget, provide information about the prices, and inform you about special offers. The FTD contact number for Member Services is 1-800-788-9000. The same contact can be used for questions regarding Credit Card Processing. The FTD Marketplace customer service phone number is 1-800-767-4000. If you are outside the U.S. or Canada, you can reach the support team at 1-630-719-7756. The FTD Florists Online are available at 1-800-576-6721.

You can email the FTD customer service team at FTDmemberservices@FTDi.com. You can send your questions, feedback, complaints, and suggestions to this address, and the customer care agent will email you back to provide information or help you resolve your issues. To get in touch with the Media Relations team, write to communitymanager@ftd.com. If you are interested in the company’s affiliate program, email FTD-affiliate@ftdi.com for details. The Data Protection Officer is available at privacy@ftdi.com for Privacy Policy inquiries and Data Protection requests. If you experience difficulties accessing or navigating the website, contact support at accessibility@ftd.com to report the problem and request assistance.

The FTD corporate office address is FTD, LLC, 200 North LaSalle Street, Suite 2550, Chicago, Illinois 60601, United States. You can send an information request to the company’s headquarters to learn more about its services. You can also mail the FTD representatives for details regarding investments if you are interested in a partnership with the company. The same address can be used to reach customer service with your concerns, complaints, or ideas. You will receive an official written response as soon as the Help Center team studies your request. You can also mail the Privacy Policy questions to the corporate office to discuss them with the Data Protection Officer.

FTD Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • FTD Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    71% phone 29% email
  • The best phone number to call FTD is 8007363383. 89% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.

  • People call FTD mainly because of request for information, staff, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

FTD Website:

FTD Help Center:

Corporate Office Address:

FTD, LLC
3113 Woodcreek Drive
Downers Grove, Illinois 60515
United States

FTD Rating Based on 273 Reviews

Rating details

1.5
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service

Rating stats

Rating trend

Summary of FTD Customer Service Calls

266 TOTAL
CALLS
02:11 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FTD?

Shipping and Delivery Question:

  • “NO DELIVERY!!!!!”
  • “Not delivered”
  • “Delivery”

Request for Information Question:

  • “Order status”
  • “Confirmation de livraison”
  • “Place order”

Staff Question:

  • “Needs to talk with customer service”
  • “No service”

Product/ Service Question:

  • “Complaint”
  • “Purchase flowers”
  • “Poor quality”

Return/ Replace Question:

  • “Change deluvery address”
  • “Replacement delivery right now.”
  • “Correct order”

Payments and Charges Question:

  • “I didn't recieve what I paid for”
  • “Suspicion of fraud”
  • “Extra charges”

Account Question:

  • “Gold member”
  • “Gold member discrepancy”

Activation/ Cancellation Question:

  • “Want to cancel a order I just made, cuz I forgot to add gold member, so I reorder it with the gold members again”

Refund Question:

  • “Refund”

Cards Question:

  • “I forgot to add my last name to sympathy card”

Other Question:

  • “I sent the bouquet to my sister for her birthday the believe..they sent her three roses with a red bow don't look like anything that I ordered..I thought FTD had a outstanding reputation?”
  • “Want a human”
  • “Order flowers”

Compare FTD Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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