FTD
Reviews and Complaints

Would you care to explain why you lied to me? Carefully follow the dates in the following email exchange. This is the email shared between myself and FTD Customer Service. Please note, I ordered on 2/11 for delivery on 2/13. However, their statement mentions the flowers being already delivered on 2/17, but this communication was on 2/15.

Order from FTD
Arriving Thu, Feb 13
From UPS
Order number 608********
Order placed
Shipped
Out for delivery
Delivered

FTD Customer Service
Wed, Feb 12, 12:14 PM (4 days ago)
Order #608******** Has Shipped
Hi Jordan,
We are pleased to inform you that your recent FTD order has shipped. Product Name: Red Rose Bouquet - 12 Roses Quanti

Jo Schmidt
Fri, Feb 14, 4:14 PM (2 days ago)
What shape will the flower be in come the 17th since they were ordered to arrive on the 13th ? Your delivery has been rescheduled. From From You Flowers / KY

Re FTD Customer Service
Feb 15, 2025, 11:23 AM (1 day ago)

FTD Customer Service
Feb 15, 2025, 11:23 AM (1 day ago)
to me

Thank you for contacting From You Flowers. We sincerely apologize that your order going to Jordan Klein Schmidt did not arrive as requested. The order was rescheduled and was successfully delivered February 17th, 2025. We would be happy to personally call the recipient to apologize for the delay and inform them of your intentions on delivery on February 14th, 2025. Additionally, we are issuing you a 10-dollar gift certificate via email to redeem anytime on a future purchase with From You Flowers. You will receive this gift certificate within 1-3 business days. Our gift certificates never expire and can be combined with a promotional offer. You are under no obligation to use the gift certificate, but we would like the opportunity to prove to you that this incident is not indicative of our service. If any further issues arise regarding the delivery, we would be happy to come to a further resolution at that time. If there is anything more we can do, please do not hesitate to contact us. Thank you, and once again, please accept our apologies. Customer Service FTD

It should also be noted that I received deliveries on the 15th and the 16th.

Ordered a Premium Arrangement (Simple Charm Bouquet at $91) to be delivered on Mother's Day weekend (an added delivery charge brought the total to $123). Found out the arrangement never arrived despite it stating it was delivered.

Checked addresses/info, and all was correct on my end. I contacted FTD, and they gave me an option of a refund or resend. I chose resend ASAP. Four days later, after contacting FTD, my mom received her 'flowers'.

Thankfully, she sent me a photo, so I know never to use FTD again. The arrangement is pitiful. It's a fraction of the size, and the colors look nothing like the image on their site.

I understand they can't always use the same flowers, but come on...at least try! Attached are images of what I ordered and what she received.

I ordered the Comfort Planter with lilies at ftd.com for a friend in Texas who just lost her dad. The next day, my friend reached out to tell me that she had received the delivery.

When I asked how she liked the lilies, she surprisingly told me she didn't get any flowers. I requested a photo and was shocked that they delivered an umbrella plant instead, which is sometimes known in our culture as a 'bad luck' tree (whoever plants one usually dies within a short period). I was never informed of any substitution. I contacted FTD (customercare@***.com) to lodge a complaint.

They apologized and said they would issue a refund of $24.68.

I emailed back, saying they should refund the entire product price (I said they could waive the shipping and taxes) since it was not what I ordered. I never heard from them again.

I ordered flowers today, August 12, for delivery on August 14. I selected a same-day delivery arrangement to ensure it was delivered on time.

I received a note saying that the flowers could not be delivered on the 14th. The note gave me two options - 1) Deliver next available date (which was blank) or 2) cancel the order. I then asked what type of flowers could be delivered by August 14. I received a note instructing me to visit your website to view the substitution policy.

At that point, I cancelled because I realized I was not corresponded with a human. The customer service was poor. I then received another separate email stating I could have the flowers delivered in an award-winning box and shipped on the first available delivery date. Again, there was no mention of the delivery date.

I chose FTD, as I thought it was a reputable company.

I am extremely disappointed and found the templated customer service response terrible. If you cannot deliver the same day, please do not make people order flowers and then wait for 5 business days for a refund.

An order was placed yesterday morning for Mothers Day, today. Our order was accepted by FTD stating there would be delivery today.

At 1:15 this afternoon, we received an email stating that the flowers could not be delivered today, and they would be delivered within the next 3 days! Oh, and for your troubles, we will issue you a $10 refund. Id attach pictures, but the empty box says it all. No flowers = no pictures.

If the order was undeliverable, our money should have not been accepted.

Also, if there was a problem, advising us soon rather than later would have given us the opportunity to order elsewhere.

This is unacceptable and the $10 is a joke! And why within 3 days?

Why not tomorrow? We will never use FTD again, as clearly, you cannot deliver on time.