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FTD was to deliver a special fruit arrangement to my mother for Mother's Day on the Friday prior and had not. I did so as I knew my mother would not be available on Saturday to receive a package due to her outing. When I called "customer service" they claimed it would...
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1.3
#1254010
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This isn't the first time I've had poor customer service from this company. They are HORRIBLE. No info regarding late deliveries or NO delivery at all! No calls from anyone who can help with my issue, just plenty of idiots saying "I understand your frustration sir."...
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1.4
I liked
  • Maybe the pictures on the website
I didn't like
  • Bad overall experience
  • Quality
  • Communication of issues
#1253832
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Ftd - Twice flowers we’re sent and not what was order

Ftd - Twice flowers we’re sent and not what was order
Both times wrong flowers and this lay one was a lot of money not worth this
#1244773
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Iplaced an order for same day delivery of a flower and plant combination basket. Got a call,the florist has no flowers. I was at work so I cancelled the order and the next day placed an order for something similar. Again same day delivery was a must.... it was chosen...
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#1243318
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This is what I wrote on their FB page: Flowers's timeline. Apr 25, 2018 8:57am Customer Comment: I just had my worst experience with FTD! After being told my floral arrangement was not available, I tried to inquire what was, as my selection was going directly to the...
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1.0
I didn't like
  • Not being able to speak and over ran
#1240446
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All the service and shipping fees are hidden until the charge is placed on your card. They charged $30 in fees on a $49.99 order. You never see the total until the charge is place on your card. Follow up showed that a local florist website would have charged $6-$8 for...
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1.4
#1221628
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I am beside myself for the absolute lack of concern by the FTD Corp. I will never use them again. I will always contact a local florist. In this case, my wife ordered a live azalea plant be delivered one day before the funeral of a good friends widow. It was delivered...
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2.3
I didn't like
  • Product and the lack of concern of resolving the problem
#1209534
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FTD sucks!!!! Not dependable

Very unhappy that I never received my Valentine’s Day roses that my husband attempted to send me!!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Staff
Turnaround Time
Value for money
#1195882
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On 2/6/18 I took advantage of Valentine’s Day special from FTD and ordered my wife a dozen red roses to be delivered on Valentine’s Day. Friday, 2/9/18 I received a call that my 87 year old mother had taken a turn for the worse and I needed to leave for New York...
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1.0
#1195867
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Ftd - Roses are red but these were dead!
Ftd - Roses are red but these were dead!
Ftd - Roses are red but these were dead!
Ftd - Roses are red but these were dead!
At FTD.com I ordered my wife some roses to be delivered on Valentine's Day. Special day for ladies, right? I waited and waited for her call to thank me for the flowers. After not hearing from her later in the day I gave my wife a call. While other ladies in her office...
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#1191089
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