Portland, Oregon
0 comments
Not resolved

I ordered a floral arrangement which cost $160. What was delivered was 1/4 of the size and worth about $40. The FTD website described this arrange as "stunning" - it is hardly that.

Related: Will not be using FTD ever again!

I am getting a horrible runaround from FTD which can see how paltry the flowers delivered are but are trying to make excuses.

It is clear what happened. FTD takes the order and finds a local florist to fill it. The local florist makes a bet that the person paying might not see the arrangement since it is from out of state. Since FTD takes a big cut, the florist cuts back on the flowers in order to keep more of the $160. End result: cheated recipient and cheated customer. Plus, something that was supposed to be stunningly beautiful totally ruined looking like a little posy bouquets from the grocery store.

Review #831796 is a subjective opinion of a user.

1.0
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Turnaround Time
Advertised vs Delivered
Value for money
Delivery Service
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Price Affordability
Style and Design
Staff
Product or Service Quality
Website
PRODUCT OR SERVICE Ftd Arrangement
Reason of Review / Monetary Loss Not as described / $100
Preferred solution Price reduction

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