I ordered a floral arrangement which cost $160. What was delivered was 1/4 of the size and worth about $40. The FTD website described this arrange as "stunning" - it is hardly that.
I am getting a horrible runaround from FTD which can see how paltry the flowers delivered are but are trying to make excuses.
It is clear what happened. FTD takes the order and finds a local florist to fill it. The local florist makes a bet that the person paying might not see the arrangement since it is from out of state. Since FTD takes a big cut, the florist cuts back on the flowers in order to keep more of the $160. End result: cheated recipient and cheated customer. Plus, something that was supposed to be stunningly beautiful totally ruined looking like a little posy bouquets from the grocery store.
More Review Details
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Diversity of Products or Services|
|Style and Design|
|Discounts and Special Offers|
|Product or Service Quality|
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