Cheated by FTD

I ordered a floral arrangement which cost $160. What was delivered was 1/4 of the size and worth about $40. The FTD website described this arrange as "stunning" - it is hardly that.

I am getting a horrible runaround from FTD which can see how paltry the flowers delivered are but are trying to make excuses.

It is clear what happened. FTD takes the order and finds a local florist to fill it. The local florist makes a bet that the person paying might not see the arrangement since it is from out of state. Since FTD takes a big cut, the florist cuts back on the flowers in order to keep more of the $160. End result: cheated recipient and cheated customer. Plus, something that was supposed to be stunningly beautiful totally ruined looking like a little posy bouquets from the grocery store.

This review is a subjective opinion of a user.
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Style and Design
Delivery Service
Exchange, Refund and Cancellation Policy
Turnaround Time
Value for money
Diversity of Products or Services
Price Affordability
Discounts and Special Offers
Customer service
Advertised vs Delivered
Product or Service Quality

Reason of review:
Not as described
Preferred solution:
Price reduction
Monetary loss:
Product or service
Review category
Flowers / Florist
review #831796

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