Ftd - Awful product and customer service
I received a "Lucky 7 Bamboo" plant from my son for my birthday.It came with a container that was 4 times the size of the plant and stones to hold the plant that only filled about 1/4 of the container so the plant will not stand up!
When I called I had to explain this several times to a person who apologized profusely and said she would send another one that would arrive in 5 days when it clearly says on the delivery bill "Priority Next Day Delivery".
The woman said my son did not pay for next day delivery even though I was looking at it in my hand!She went away and said the first date they could get it out was next week.
Review about: Ftd Lucky 7 Bamboo Arrangement.
Reason of review: Bad quality and poor customer service.
Monetary Loss: $75.
Preferred solution: Let the company propose a solution.