FTD

I received an arrangement from a local FTD affiliate today. I would have been ashamed to have something of such low quality associated with a well-known and respected company.

The flowers were obviously old. They were tattered, brown edged and droopy. The arrangement looked like someone had rescued it from a garbage after it was discarded. Don't you check up on the florists you allow to represent you?

My husband was embarrassed and distressed when he saw what I was given. In addition, it was insulting to have spent such an exorbitant price for this crap. I should have advised him to depend on the local grocery store florist.

Theirs are far superior to what I received and fresh and cheaper!

The florist was Erin Jennifer Florist, 11387-D W. Palmetto Park Road, Boca Raton, FL 33428, (561) 852-**** .

I certainly hope you take this complaint seriously and insure that it doesn't disappoint another person trying to show love on Valentine's Day!

I was an FTD GOLD member. I was told my membership would expire in 7 Days (via email).

I was then sent another email telling me this was a mistake and my membership was good until May 5, 2022 but would AUTO RENEW in their new program - FTD Plus. While attempting an order for some funeral flowers (July 2022) I could not get my membership to reflect the free Delivery (FTD Gold perk). I chatted with a rep and he told me my Membership expired (so much for auto renew). He sent me a link that allowed me to renew my membership, which I considered, but then the price of the item WENT UP.

I subsequently called Customer Service and explained the situation and was then told that Auto Renew was cancelled in 2021...well I got the email telling me it was going to Auto Renew on Nov 30 2021...so I guess they cancelled it less than a month later? The Customer Service Rep had NO IDEA what she was talking about. I asked for the CEO or Upper Management to convey my feedback and she refused to provide that also. Bottom line --- their customer service is AWFUL, their FTD membership is a "come on" --- they just raise their prices to cover it.

They have NO IDEA how to retain a customer -- a simple "I'm sorry- let me do this for you sir" would have made all the difference but instead she basically told me to go to "#$%@".

Went to 1-800-Flowers and was done in 5 minutes...or GO LOCAL and pass on the WEB. My rating is 1 star because I couldn't provide LESS.

When I ordered flowers for a friend who's father had passed away I thought it was a fluke that they were delivered half dead, they just looked awful and I was so embarrassed. But then a friend sent me 2 dozen roses from this awful place after I had surgery and they also came half dead, they looked so bad I threw them out and never told her because I know she spent a lot of money on them.

Don't order flowers from this place, it is a waste of money and you will be embarrassed by the condition they arrive in.

I wish I would have taken a pic to post here so you can see the dead roses

8-10-22 - they never did contact me and honestly I didn't expect them to. I will never order any product from them again, they obviously don't stand behind their business and don't care that the delivery was completely unacceptable especially for the amount of money they charge

My daughter has made arrangements for me to get flowers. The delivery person notified me she had a flower delivery for me.

I told her that I am ill. The office will allow her access to my building. She could not be bothered to go to the office or out of the thousands of delivery people. She is the only one not allowed to enter my building.

There are time I fall easily. Have broke ribs, an ankle , my leg., Torn the skin off my elbow. I ended up getting as dressed as I could and went to get the flowers. If I had hurt myself due to shear laziness.

My sister ( my attorney) would have ripped you a new one.Besides the fact if the office had spoken to her and there were any question. They would have delivered the plant to me themselves .

Ordered flowers on Tuesday for delivery Thursday. 47th wedding anniversary.

Been doing this since first anniversary. Flowers delivered after wife's place of business closed at 5pm. There she sat waiting on her anniversary for flowers that I expected delivered during working hours. THEN...

Wrong flowers... not what I paid for. Contacted FTD Customer Service... Very kind...

understanding... Sorry we'll redeliver tomorrow (Friday) by 9am... 10am... no flowers.

Contact FTD Customer Service.... Oh we're so sorry... that arrangement is not available in your area... we'll send something else out.

REALLY. Refund my money. Thanks for screwing up my 47th anniversary. WILL NEVER USE FTD AGAIN!

First picture is what I ordered..

Second is what they delivered on Thursday!

HOW dare you try to deliver something other that what I ordered with out talking with me first. Spent too much money not to get what I ordered.