filters
State:
Show
City:
Show
Product:
Show
Show

FTD-Delivered a cancelled order!

After overcharging me, I called FTD to cancel my order. Despite having written confirmation, they still charged me and delivered one of the bouquets! Now one family member received flowers and one didn't for Mothers Day. FTD's response after keeping me on hold for over an hour? An offer for a coupon on a future purchase
#1046467
Reply to reviews
I have just experienced the WORST in customer service . I received an email advising a recent order was cancelled. I called your customer service to inquire why. I was told repeatedly the order is no longer available which was puzzling because the order is on the FTD...
Read more
1.0
I didn't like
  • Incompetent customer service
#1044243
Reply to reviews

I ordered a get-well bouquet of assorted tulips for a friend and they were delivered on time but there were only pick and yellow blooms. In 3days, the yellow ones were drooping to the table and losing their petals. I emailed ftd to complain and they answered with a...
Read more
#1043393
Reply to reviews
Tried to rip me off with one price that was advertised and agreed to, then they put these add-ons that increased the price by more than 50% (unauthorized delivery charge)! They gave me a hard time in cancelling, and delayed the refund to the point where I was...
Read more
1.0
#1032495
Reply to reviews
I ordered flowers for same day delivery and it did not happen. So they assured me they would be delivered today by 3:00 p.m.! Nope didn't happen so I call customer service to find out why! I was told one florist couldn't do it and the other one was out of my area. I...
Read more
Anonymous
Anonymous

I ordered from FTD and it was clearly stated as $39.99 before I hit the OK button. Just afterwards, I see that they added approximately $20 for shipping - from a local florist...

1.0
#1028082
Reply to reviews

I purchased flowers for my mother's bday on Sunday on the website, her bday was yesterday, and had the delivery set for yesterday of course. I text my sister this morning because it is unlike my mother to not at least acknowledge and my sister said they never came. I...
Read more
Anonymous
Anonymous

WARNING WARNING WARNING WARNING WARNING !!!!!!!!!!!!!!!!!!!!HERE IT IS, PLAIN AND SIMPLE. STAY AWAY!!!!!!ABSOLUTELY, POSITIVELY THE WORST, THE WORST COMPANY TO ORDER FLOWERS.D...

1.3
#1024563
Reply to reviews
I ordered flowers for my wife's birthday and I get an email on the day of delivery stating that they can't deliver, and even though they took my money instantly, the only money I had for flowers, I can't get it back for 5 days, so I can't order somewhere else. The...
Read more
1.0
#1023112
Reply to reviews
I ordered an azalea potted plant for a funeral. During the service I got a call from ftd customer service. Obviously I couldn't answer it and had to call them back after the service. They told me that the florist didn't deliver it because the delivery time I asked for...
Read more
1.0
I didn't like
  • No delivery for the funeral service
#1017921
Reply to reviews
Show

Ftd Sweet Devotion Bouquet Review

Ftd - Simple Review #1488488994
Ftd - Simple Review #1488488994
Del Rio Texas FTD delivery Paid 100+$$$ for THE BEST Did not get what I paid for, and expected based on pictures Will not use FTD again!
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Turnaround Time
Value for money
#1015938
Reply to reviews
This was my first time using FTD, and it will be the last. I paid $90 for a bouquet that needed to be a certain color. It turned out to be very small and COMPLETELY different from what I ordered. When I say "completely" I don't mean that a few things were changed, I...
Read more
#1013222
Reply to reviews