Latest review first
They delivered flowers late. Instead of taking them to third floor apartment, left them in the office. My loved one just had surgery and was not able to retrieve them. They never called her, instead her apartment office did. I wrote a complaint and received no response...Read more
FTD is fraud
The picture of flowers on their website is not the same as what is delivered. See for yourself in the photos attached.
I ordered flowers for a friend who had surgery- received a confirmation that the flowers were delivered- called my friend, floweres were not delivered!!! Called FTD- they apologized & said that the would " upgrade ". Next day flowers were delivered- no upgrade, some...Read more
Ftd - Floral Design Group
My husband sent me a dozen of pink roses for our anniversary. When these people, FDG, delivered them they were stale, never bloomed and 2 days later were dead. When my husband contacted FTD and complained about the poor service, they apologized but only reimbursed him $17 out of $130. We will never use either one again!!!
Purchased a Birthday Cookie Cake 6+ weeks in advance to be delivered on 6/24 for my son's birthday as this was the 1st birthday he has been alone. It was not delivered and I was told when I called that it was 'unavailable' but 'should' be available on 6/26. I don't...Read more
Ftd - International sympathy basket NOT delivered
I have one even better. My aunt passed away unexpectedly and I ordered sympathy flowers to be sent to the house so that I was sure they knew I sent them. NOT only did the "florist" decide to deliver them to the cemetery ( which I wouldn't of known about if I didn't call ftd all week to find out the status in the order. But they NEVER delivered them at all neither to the home as specified nor the cemetery I had family memebers looking all over the place for flowers that were NOT delivered
I ordered flowers for my mother for Mother's Day and paid extra (Gold Membership) to ensure that the flowers would be delivered several days before Mother's Day. I was then traveling and was dismayed to find upon my return a message from FTD that they were "unable to...Read more
I had ordered from FTD early enough that there should have been no problem delivering my order as promised. First of all my Mother is 83 and still drives from Renton,Wa. to Downtown Seattle 3 days a week to work.We were getting concerned about her driving because for...Read more
Ftd - Non delivery
Non delivery of flowers on Mother's Day. They did not call to inform me so I could make other arrangements. Their excuse was the system was down by one representative while another rep explained that the arrangement was no longer available. I find that odd since I chose the arrangement from their website. They offered no assistance and didn't care. It's just wrong. I feel terrible that my 83' year old mother received nothing on Mother's Day.
Ftd - No flowers on Mother's Day
After receiving 2 separate delivery confirmations I found out that my mom's Mothers Day flowers were not actually delivered. After two separate calls to customer service where the agent barely understood English, they offered to redeliver in ELEVEN DAYS. Finally managed to get a refund and they were not apologetic at all. Very upset considering this was supposed to be for Mothers Day.
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