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1.6 Based on 132 reviews
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    • Customer service 21
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I ordered flowers for our 25th wedding anniversary the day before so plenty of time. They didn't arrive, I called and they assured me they would be delivered the following day..NOPE.I called ever day to only be told they are sorry can we please deliver tomorrow 3 days later and still nothing, when i wall they tell me they cant reach the florist to see what happened and because of that cant even give a refund. What the *** kind of customer... Read more

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I called FTD within the last 10-15 minutes. I was told by Theresa that the item I wanted was not available. So I started to look for another arrangement since I had your website up on my computer. I told Theresa that I would have to call back. I needed more time to go through your web site to find something I liked. I started to hang up when Theresa said I could get this arrangement. I told her I would call back. I hung up. If that is where it... Read more

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Horrible, horrible, horrible. Selected an arrangement to be delivered the next day. I spoke to the recipient who shared that the arrangement was not received and it was late in the evening. I called customer service to find out what happened and I was appalled at their lack of response. They said that the florists in the area did not have the materials to make the arrangement. They did not call or even email to let me know that my online... Read more

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NEVER order flowers from this company. I ordered flowers through their online site to be delivered today, and they never arrived. Not only did they never arrive, but they charged my account the full cost of the flowers yet have no history of my order ever being placed. I have a confirmation email from them, along with my bank statement, and they refused to refund my money. I spent an hour on the phone with their customer service because they... Read more

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This company is the worst. Each time you call you get a different story. The people that work there can not even complete or use correct sentence structure. I ordered sympathy flowers for my mother and paid extra to have delivered and they never showed. I was then told I needed to wait for them to confirm with the florist they placed order with that they were not delivered. Honestly why would I be calling if they were!! Let alone be this upset.... Read more

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  • From mobile
  • Aug 30
  • #910251

Enough said? What an embarrassment! Never again!

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Ordered flowers and chocolates online, but only the flowers were delivered. Phoned customer service and they said that the local place that did the delivery did not carry chocolates, ,and so they just increased the size of the arrangement instead. I said that they should have let me know online when I was doing the ordering, as I would have ordered elsewhere in order to get chocolates. They said they would refund the cost of the chocolates, but... Read more

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I wish I would have read the reviews for FTD before ordering from them this past weekend. I just assumed that a company that has been around for many years would be safe to use. They had two chances to get the order correct and they still failed. Our relative had to drive out to a supermarket in a neighboring city after 8pm to pick up her birthday arrangement. Why does FTD use supermarkets to make floral arrangements? They certainly were not... Read more

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It was my Anniversary and so i decided to order my wife flowers and as a surprise have them delivered to work , Ftd customer service said no problem.. She will love them and have them tomorrow on your anniversary. Very next day they completly failed to deliver them . I called customer service to ask what happened? They said they tried to call her 6 times, i asked are you a flower delivery or flower phone service and told me they will deliver... Read more

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  • From mobile
  • Aug 10
  • #898263

Terrible customer service! They still use the "fax" system. Lol. Who does that these days? They don't deliver and refuse to refund you when requested. Don't waste your money.

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