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Purchased a Birthday Cookie Cake 6+ weeks in advance to be delivered on 6/24 for my son's birthday as this was the 1st birthday he has been alone. It was not delivered and I was told when I called that it was 'unavailable' but 'should' be available on 6/26. I don't...
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#1065848
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I have one even better. My aunt passed away unexpectedly and I ordered sympathy flowers to be sent to the house so that I was sure they knew I sent them. NOT only did the "florist" decide to deliver them to the cemetery ( which I wouldn't of known about if I didn't...
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1.0
#1055908
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I ordered flowers for my mother for Mother's Day and paid extra (Gold Membership) to ensure that the flowers would be delivered several days before Mother's Day. I was then traveling and was dismayed to find upon my return a message from FTD that they were "unable to...
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#1049809
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Ftd - Floral Design Group

Ftd
#1067939
1.0
My husband sent me a dozen of pink roses for our anniversary. When these people, FDG, delivered them they were stale, never bloomed and 2 days later were dead. When my husband contacted FTD and complained about the poor service, they apologized but only reimbursed him $17 out of $130. We will never use either one again!!!
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Ftd - No flowers on Mother's Day

Ftd
#1047169
1.0
After receiving 2 separate delivery confirmations I found out that my mom's Mothers Day flowers were not actually delivered. After two separate calls to customer service where the agent barely understood English, they offered to redeliver in ELEVEN DAYS. Finally managed to get a refund and they were not apologetic at all. Very upset considering this was supposed to be for Mothers Day.
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FTD-Delivered a cancelled order!

Ftd
#1046467
After overcharging me, I called FTD to cancel my order. Despite having written confirmation, they still charged me and delivered one of the bouquets! Now one family member received flowers and one didn't for Mothers Day. FTD's response after keeping me on hold for over an hour? An offer for a coupon on a future purchase
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Ftd Sweet Devotion Bouquet Review

Ftd
#1015938
1.1
Ftd - Simple Review #1488488994
Ftd - Simple Review #1488488994
1 of 2
Del Rio Texas FTD delivery Paid 100+$$$ for THE BEST Did not get what I paid for, and expected based on pictures Will not use FTD again!
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I had ordered from FTD early enough that there should have been no problem delivering my order as promised. First of all my Mother is 83 and still drives from Renton,Wa. to Downtown Seattle 3 days a week to work.We were getting concerned about her driving because for...
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1.0
#1047560
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Non delivery of flowers on Mother's Day. They did not call to inform me so I could make other arrangements. Their excuse was the system was down by one representative while another rep explained that the arrangement was no longer available. I find that odd since I...
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1.0
#1047193
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I have just experienced the WORST in customer service . I received an email advising a recent order was cancelled. I called your customer service to inquire why. I was told repeatedly the order is no longer available which was puzzling because the order is on the FTD...
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1.0
I didn't like
  • Incompetent customer service
#1044243
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I ordered a get-well bouquet of assorted tulips for a friend and they were delivered on time but there were only pick and yellow blooms. In 3days, the yellow ones were drooping to the table and losing their petals. I emailed ftd to complain and they answered with a...
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#1043393
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Tried to rip me off with one price that was advertised and agreed to, then they put these add-ons that increased the price by more than 50% (unauthorized delivery charge)! They gave me a hard time in cancelling, and delayed the refund to the point where I was...
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1.0
#1032495
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I ordered flowers for same day delivery and it did not happen. So they assured me they would be delivered today by 3:00 p.m.! Nope didn't happen so I call customer service to find out why! I was told one florist couldn't do it and the other one was out of my area. I...
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Anonymous
Anonymous

I ordered from FTD and it was clearly stated as $39.99 before I hit the OK button. Just afterwards, I see that they added approximately $20 for shipping - from a local florist...

1.0
#1028082
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I purchased flowers for my mother's bday on Sunday on the website, her bday was yesterday, and had the delivery set for yesterday of course. I text my sister this morning because it is unlike my mother to not at least acknowledge and my sister said they never came. I...
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Anonymous
Anonymous

WARNING WARNING WARNING WARNING WARNING !!!!!!!!!!!!!!!!!!!!HERE IT IS, PLAIN AND SIMPLE. STAY AWAY!!!!!!ABSOLUTELY, POSITIVELY THE WORST, THE WORST COMPANY TO ORDER FLOWERS.D...

1.3
#1024563
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