They delivered flowers late. Instead of taking them to third floor apartment, left them in the office. My loved one just had surgery and was not able to retrieve them. They never called her, instead her apartment office did. I wrote a complaint and received no response...Read more
I ordered flowers for a friend who had surgery- received a confirmation that the flowers were delivered- called my friend, floweres were not delivered!!! Called FTD- they apologized & said that the would " upgrade ". Next day flowers were delivered- no upgrade, some...Read more
Purchased a Birthday Cookie Cake 6+ weeks in advance to be delivered on 6/24 for my son's birthday as this was the 1st birthday he has been alone. It was not delivered and I was told when I called that it was 'unavailable' but 'should' be available on 6/26. I don't...Read more
FTD is fraud
The picture of flowers on their website is not the same as what is delivered. See for yourself in the photos attached.
Ftd - Floral Design Group
My husband sent me a dozen of pink roses for our anniversary. When these people, FDG, delivered them they were stale, never bloomed and 2 days later were dead. When my husband contacted FTD and complained about the poor service, they apologized but only reimbursed him $17 out of $130. We will never use either one again!!!
Ftd - No flowers on Mother's Day
After receiving 2 separate delivery confirmations I found out that my mom's Mothers Day flowers were not actually delivered. After two separate calls to customer service where the agent barely understood English, they offered to redeliver in ELEVEN DAYS. Finally managed to get a refund and they were not apologetic at all. Very upset considering this was supposed to be for Mothers Day.
FTD-Delivered a cancelled order!
After overcharging me, I called FTD to cancel my order. Despite having written confirmation, they still charged me and delivered one of the bouquets! Now one family member received flowers and one didn't for Mothers Day. FTD's response after keeping me on hold for over an hour? An offer for a coupon on a future purchase
I have one even better. My aunt passed away unexpectedly and I ordered sympathy flowers to be sent to the house so that I was sure they knew I sent them. NOT only did the "florist" decide to deliver them to the cemetery ( which I wouldn't of known about if I didn't...Read more
I ordered flowers for my mother for Mother's Day and paid extra (Gold Membership) to ensure that the flowers would be delivered several days before Mother's Day. I was then traveling and was dismayed to find upon my return a message from FTD that they were "unable to...Read more
I had ordered from FTD early enough that there should have been no problem delivering my order as promised. First of all my Mother is 83 and still drives from Renton,Wa. to Downtown Seattle 3 days a week to work.We were getting concerned about her driving because for...Read more
Non delivery of flowers on Mother's Day. They did not call to inform me so I could make other arrangements. Their excuse was the system was down by one representative while another rep explained that the arrangement was no longer available. I find that odd since I...Read more
I have just experienced the WORST in customer service . I received an email advising a recent order was cancelled. I called your customer service to inquire why. I was told repeatedly the order is no longer available which was puzzling because the order is on the FTD...Read more
I didn't like
- Incompetent customer service
I ordered a get-well bouquet of assorted tulips for a friend and they were delivered on time but there were only pick and yellow blooms. In 3days, the yellow ones were drooping to the table and losing their petals. I emailed ftd to complain and they answered with a...Read more
Tried to rip me off with one price that was advertised and agreed to, then they put these add-ons that increased the price by more than 50% (unauthorized delivery charge)! They gave me a hard time in cancelling, and delayed the refund to the point where I was...Read more
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