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I ordered flowers for my mother for Mother's Day and paid extra (Gold Membership) to ensure that the flowers would be delivered several days before Mother's Day. I was then traveling and was dismayed to find upon my return a message from FTD that they were "unable to...
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#1049809
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I had ordered from FTD early enough that there should have been no problem delivering my order as promised. First of all my Mother is 83 and still drives from Renton,Wa. to Downtown Seattle 3 days a week to work.We were getting concerned about her driving because for...
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1.0
I didn't like
  • Everything
#1047560
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Non delivery of flowers on Mother's Day. They did not call to inform me so I could make other arrangements. Their excuse was the system was down by one representative while another rep explained that the arrangement was no longer available. I find that odd since I...
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1.0
#1047193
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Ftd Delivery Service Review

Ftd
#1047169
1.0
After receiving 2 separate delivery confirmations I found out that my mom's Mothers Day flowers were not actually delivered. After two separate calls to customer service where the agent barely understood English, they offered to redeliver in ELEVEN DAYS. Finally managed to get a refund and they were not apologetic at all. Very upset considering this was supposed to be for Mothers Day.
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Ftd Delivery Service Review

Ftd
#1046467
After overcharging me, I called FTD to cancel my order. Despite having written confirmation, they still charged me and delivered one of the bouquets! Now one family member received flowers and one didn't for Mothers Day. FTD's response after keeping me on hold for over an hour? An offer for a coupon on a future purchase
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Ftd Customer Care Review

Ftd
#1007690
Terrible service,they lost my order charged my credit card ,the customer service rep couldn't understand english ,her boss couldn't understand english ,i need my dam 72.00 dollars back ,no email confirmation they couldn't recognize the confirmation number they gave me i will never recommend them to anyone
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Ftd Orchids Flowers Review

Ftd
#1006135
2.1
Ftd - Simple Review #1486764762
Ftd - Simple Review #1486764762
Ftd - Simple Review #1486764762
1 of 3
Paid for the higher quality flowers but what my mom got seems skimpy
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I have just experienced the WORST in customer service . I received an email advising a recent order was cancelled. I called your customer service to inquire why. I was told repeatedly the order is no longer available which was puzzling because the order is on the FTD...
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1.0
I didn't like
  • Incompetent customer service
#1044243
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I ordered a get-well bouquet of assorted tulips for a friend and they were delivered on time but there were only pick and yellow blooms. In 3days, the yellow ones were drooping to the table and losing their petals. I emailed ftd to complain and they answered with a...
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#1043393
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Tried to rip me off with one price that was advertised and agreed to, then they put these add-ons that increased the price by more than 50% (unauthorized delivery charge)! They gave me a hard time in cancelling, and delayed the refund to the point where I was...
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1.0
#1032495
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I ordered flowers for same day delivery and it did not happen. So they assured me they would be delivered today by 3:00 p.m.! Nope didn't happen so I call customer service to find out why! I was told one florist couldn't do it and the other one was out of my area. I...
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Anonymous
Anonymous

I ordered from FTD and it was clearly stated as $39.99 before I hit the OK button. Just afterwards, I see that they added approximately $20 for shipping - from a local florist...

1.0
#1028082
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I purchased flowers for my mother's bday on Sunday on the website, her bday was yesterday, and had the delivery set for yesterday of course. I text my sister this morning because it is unlike my mother to not at least acknowledge and my sister said they never came. I...
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Anonymous
Anonymous

WARNING WARNING WARNING WARNING WARNING !!!!!!!!!!!!!!!!!!!!HERE IT IS, PLAIN AND SIMPLE. STAY AWAY!!!!!!ABSOLUTELY, POSITIVELY THE WORST, THE WORST COMPANY TO ORDER FLOWERS.D...

1.3
#1024563
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I ordered flowers for my wife's birthday and I get an email on the day of delivery stating that they can't deliver, and even though they took my money instantly, the only money I had for flowers, I can't get it back for 5 days, so I can't order somewhere else. The...
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1.0
#1023112
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I ordered an azalea potted plant for a funeral. During the service I got a call from ftd customer service. Obviously I couldn't answer it and had to call them back after the service. They told me that the florist didn't deliver it because the delivery time I asked for...
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1.0
I didn't like
  • No delivery for the funeral service
#1017921
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