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1.6 Based on 134 reviews
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  • Customers like
    • Pretty website 4
    • Horrible dishonest service 3
    • Nice colorful website 3
  • Customers don't like
    • Customer service 21
    • Failure to deliver as promised 9
    • Poor customer service 7
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My son ordered the flowers for my birthday on 9/29. They were supposed to be delivered on Saturday 10/1, my actual birthday. They never arrived. He is in Europe, and tried calling several times, but kept being disconnected. He sent an e-mail, to no avail. I called from US, was disconnected the first time. Called again and spoke to a customer rep in India, so it seems they outsource the service. Got asked to confirm this and that although I had... Read more

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My husband has been ordering flowers from there for me for many, many years. The quality of flowers had been going down for a few years but I didn't want to complain to my hubby because he always spent a lot of money to make me happy. A week ago was our 20th anniversary and as usual he ordered from FTD. Well, he ordered 20 roses for each year we were married, and we got 18, the flowers showed up at about 5:00 pm which is very frustrating but... Read more

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  • From mobile
  • Oct 06
  • #932134

They delivered the roses to the wrong person then picked them back up! Instead of delivering them to my wife, who's office was in the same building, they drove away! When I was finally contacted they blamed me for the error. This isn't customer service! I will buy locally next time!

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Ftd Flowers Review from Vancouver, Washington
1 of 2

Horrible flowers sent via plane. Came with rotten, moldy flowers and only 6 stems for 59.99 don't use them Read more

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I ordered flowers for our 25th wedding anniversary the day before so plenty of time. They didn't arrive, I called and they assured me they would be delivered the following day..NOPE.I called ever day to only be told they are sorry can we please deliver tomorrow 3 days later and still nothing, when i wall they tell me they cant reach the florist to see what happened and because of that cant even give a refund. What the *** kind of customer... Read more

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I called FTD within the last 10-15 minutes. I was told by Theresa that the item I wanted was not available. So I started to look for another arrangement since I had your website up on my computer. I told Theresa that I would have to call back. I needed more time to go through your web site to find something I liked. I started to hang up when Theresa said I could get this arrangement. I told her I would call back. I hung up. If that is where it... Read more

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Horrible, horrible, horrible. Selected an arrangement to be delivered the next day. I spoke to the recipient who shared that the arrangement was not received and it was late in the evening. I called customer service to find out what happened and I was appalled at their lack of response. They said that the florists in the area did not have the materials to make the arrangement. They did not call or even email to let me know that my online... Read more

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NEVER order flowers from this company. I ordered flowers through their online site to be delivered today, and they never arrived. Not only did they never arrive, but they charged my account the full cost of the flowers yet have no history of my order ever being placed. I have a confirmation email from them, along with my bank statement, and they refused to refund my money. I spent an hour on the phone with their customer service because they... Read more

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This company is the worst. Each time you call you get a different story. The people that work there can not even complete or use correct sentence structure. I ordered sympathy flowers for my mother and paid extra to have delivered and they never showed. I was then told I needed to wait for them to confirm with the florist they placed order with that they were not delivered. Honestly why would I be calling if they were!! Let alone be this upset.... Read more

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  • From mobile
  • Aug 30
  • #910251

Enough said? What an embarrassment! Never again!

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