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FTD Gold Membership Not Worth Money
FTD will not allow frequent flier miles program members who are members of their yearly paid Gold Program to earn miles and use the benefits of the Gold Rewards Program. They claim you cannot “combine promotions” and must choose to use your Gold Rewards membership OR...
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2.5
I didn't like
  • Gold membership benefits
#1117695
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I have ordered from you multiple times, have had issues before but gave you guys a second chance. I will NEVER use you again. I will let everyone I know, every military vet, and every stranger I meet on the street that your service is a discrace. I hope you're company...
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Anonymous
Nurples

100% fully agree with you! Their company is crap!!! I'm active duty military and have ordered from them several times because I made the mistake of getting the Gold Membershi...

1.0
#1108527
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They delivered flowers late. Instead of taking them to third floor apartment, left them in the office. My loved one just had surgery and was not able to retrieve them. They never called her, instead her apartment office did. I wrote a complaint and received no response...
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1.0
#1103580
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Ftd - "Reliability" is fake

Ftd
#1120086
1.0
Details
Order was not delivered...they do not know why. Just collect money and try to keep it... great business model Fake...
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Value for money
Website
FTD is fraud
FTD is fraud
1/2

FTD is fraud

Ftd
#1099536
The picture of flowers on their website is not the same as what is delivered. See for yourself in the photos attached.
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Ftd - Floral Design Group

Ftd
#1067939
1.0
Details
My husband sent me a dozen of pink roses for our anniversary. When these people, FDG, delivered them they were stale, never bloomed and 2 days later were dead. When my husband contacted FTD and complained about the poor service, they apologized but only reimbursed him $17 out of $130. We will never use either one again!!!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
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Ftd - No flowers on Mother's Day

Ftd
#1047169
1.0
Details
After receiving 2 separate delivery confirmations I found out that my mom's Mothers Day flowers were not actually delivered. After two separate calls to customer service where the agent barely understood English, they offered to redeliver in ELEVEN DAYS. Finally managed to get a refund and they were not apologetic at all. Very upset considering this was supposed to be for Mothers Day.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
I ordered flowers for a friend who had surgery- received a confirmation that the flowers were delivered- called my friend, floweres were not delivered!!! Called FTD- they apologized & said that the would " upgrade ". Next day flowers were delivered- no upgrade, some...
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#1082258
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Purchased a Birthday Cookie Cake 6+ weeks in advance to be delivered on 6/24 for my son's birthday as this was the 1st birthday he has been alone. It was not delivered and I was told when I called that it was 'unavailable' but 'should' be available on 6/26. I don't...
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#1065848
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I have one even better. My aunt passed away unexpectedly and I ordered sympathy flowers to be sent to the house so that I was sure they knew I sent them. NOT only did the "florist" decide to deliver them to the cemetery ( which I wouldn't of known about if I didn't...
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1.0
#1055908
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I ordered flowers for my mother for Mother's Day and paid extra (Gold Membership) to ensure that the flowers would be delivered several days before Mother's Day. I was then traveling and was dismayed to find upon my return a message from FTD that they were "unable to...
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#1049809
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I had ordered from FTD early enough that there should have been no problem delivering my order as promised. First of all my Mother is 83 and still drives from Renton,Wa. to Downtown Seattle 3 days a week to work.We were getting concerned about her driving because for...
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1.0
#1047560
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Non delivery of flowers on Mother's Day. They did not call to inform me so I could make other arrangements. Their excuse was the system was down by one representative while another rep explained that the arrangement was no longer available. I find that odd since I...
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1.0
#1047193
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I have just experienced the WORST in customer service . I received an email advising a recent order was cancelled. I called your customer service to inquire why. I was told repeatedly the order is no longer available which was puzzling because the order is on the FTD...
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1.0
I didn't like
  • Incompetent customer service
#1044243
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