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FTD

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43 complaints

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The FTD Company was founded in 1910. Originally it was called "Florists' Telegraph Delivery". The company is headquartered in Downers Grove, IL. FTD is the oldest organization in the world which provides the delivery of fresh flowers to the direct address. The company launched its web site ftd.com, which was the first flowers-by-wire service. It is a telephone and online retailer of flowers and special gifts (gift baskets, plants and the like) for various occasions.

today the FTD was acquired by Florists' Transworld Delivery, Inc in 2002. FTD sells its products directly to the customers, providing the same-day delivery service of floral orders. The company provides its services even abroad. Please try to contact FTD Customer Service directly prior to posting any complaints on this site.

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FTD Complaints & Reviews

FTD Reviews

Lakeside1
FTD order screwed up -- I am livid

More than a week ago, I placed an order through FTD florists to be shipped to my in-laws in Clermont, FL on 12/22/11. After checking the UPS tracking, I see that they are 'unable t...

#283617
Dec 23, 2011
140

Anonymous
Double disappointment on two orders-FTD flowers

I placed 2 orders on 11/23- One was for my daughters 21st bday- she is a ballerina and I ordered there midsize PINK flowers in container- everything was fine but when she sent me ...

#277128
Nov 24, 2011
189

Anonymous
FTD.com website

I went to the FTD.com website this morning and on the homepage they had a lovely photo of a thanksgiving arrangement and copy that said, "Starting at $19.99" and when I clicked on ...

#276897
Nov 23, 2011
136

Anonymous
FTD.com BEWARE

Don't order from this company. They are a rip-off. I clicked like to get the Facebook discount and they did not honor that. They conveniently can't find the order number of...

#268334
Oct 15, 2011
95

Unluckyc...
FTD Delivered late and incorrect product

I ordered a "Sweet Surpises " Bouquet thought FTD to be delivered Sat Aug 6th. Paid $15.99 service fee on top of product price . Later that day, recieved mail that they were not ab...

#254517
Aug 10, 2011
294

Flowers4u
FTD provides unfair value

FTD does not respect the consumer or filling florist. The florist has to provide orders with what is left over after FTD takes their 'cut' and delivery costs. FTD fees are unbeliev...

#249389
Jul 16, 2011
198

Teejteej
FTD wrecks birthday

I ordered flowers for my wife's birthday thinking that planning a little ahead of time would save me time. I got home form work to find out the flowers were not delivered, call th...

#244172
Jun 18, 2011
264

Sgolter
DO NOT BOTHER ORDERING FROM FTD!!! THEY CAN'T DELIVER!

I ordered flowers for my grandmother for mother's day a full 2 weeks in advance. Unfortunately, they were never delivered. When I called to find out why they weren't delive...

#237223
May 12, 2011
346

Maeweb
FTD - Horrible service!

DO NOT ORDER FROM THIS COMPANY! I ordered flowers for my mother to come with a note from her grandkids. I requested them be delivered Saturday or Sunday, I received a confirmatio...

#237153
May 11, 2011
219

NikkiH
FTD.com didn't deliver... literally

I ordered flowers for my mother-in-law for Mother's Day. I placed the order on Thursday, 5/5/11 for Saturday delivery, 5/7/11. Today is 5/11/11 and she has not received them.

#236979
May 11, 2011
509

Curf
FTD SUX

I specifically ordered a flower arrangement with daises for my mother in law for Mothers Day because she loves daises. It was supposed to be daises, roses and small carnations. W...

#236828
May 10, 2011
225

JD0723
FTD Flowers is terrible!

THE WORST COMPANY EVER!!!! DO NOT ORDER FROM FTD FLOWERS!!! BAD EXPERIENCE! THE MOST HIDEOUS FLORAL ARRANGEMENT! THIS WAS NOT DELIVERED THE DAY IT WAS SUPPOSED TO AND THEN LEFT OUT...

#236739
May 09, 2011
345

Anonymous
FTD ruined my weekend

Ordered flowers for my mother, aunt and girlfriend's mother. The called me the day before they were meant to deliver my mother's flowers and told me they were sold out. I...

#236676
May 09, 2011
353

Spike1981
FTD - I am really dissapointed

I ordered 2 different flower arrangements, 1 for my mother-in-law and 1 for my mom and the one for my mom never arrived. It was to be delivered on the 6th. I called them today and...

#236519
May 08, 2011
270

Crm
FTD ruined mother's day

I asked that my mother's flowers be delivered the Friday before Mother's day to try and miss the busy weekend deliveries. Come Sunday, Mother's day, they had never arrived and a...

#236482
May 08, 2011
241

Powed
FTD are liars and cheats

My son ordered mixed roses for Mother's day. Almost all were fully opened and had spots all over the petals. The extremely cheep vase ($10 extra) was too small for long steam...

#236449
May 08, 2011
250

Ripper831
FTD.Com - Dishonest and Unreliable! Promised and canceled delivery three times in three days.

FTD.com promised delivery on three separate occasions and each time canceled the order and attempted to delay delivery. At the least, they demonstrated incompetence several times o...

#236445
May 08, 2011
313

Former F...
FTD - Failure To Deliver

I ordered flowers and candy on 5/1/11 for my Mom's Mother's Day surprise and received and email confirmation for the delivery date that I requested (5/6/11). I paid via cre...

#236440
May 07, 2011
257

Anonymous
FTD - Did not deliver flowers yet lied and said they were on their way.

Flowers and cards were not delivered. Called 4 times today. First call, put on hold for over 20 minutes. Each subsequent call the wait time was worse. Third call, was put on ho...

#236439
May 07, 2011
365

Mherr44
FTD does not deliver as advertised nor do they respond.

I place 2 orders with FTD.com on Thursday, being told that they woudl be delivered by a florist on Friday. FTD gladly took my money assuring me of the delivery date. It is now Sa...

#236398
May 07, 2011
210

Anonymous
FTD are no good liars!!!!!!!!

Ordered some flowers to be delivered for mothers day via FTD. When they never came I called and was told "the local delivery vehicle had broke down." No problem as long as they wou...

#236397
May 07, 2011
233

Johnaward
FTD - Charged my credit card and never shipped product

Ordered on 4/21/2011 with delivery date of 4/26/2011 but no delivery as of 4/28/2011, so I called customer service to find out why order was never shipped but yet FTD charged my cr...

#236370
May 07, 2011
421

Masterdan
FTD Flowers - Terrible

I ordered flowers for my mom for mother's day. First of all, I put my name on the order and immediately submitted a request to have it changed, but for some reason the order wasn't...

#236237
May 06, 2011
216

Christi4...
FTD ruins holidays - please don't use

FTD does not deserve a 1 star rating their service is so poor. Unfortunately I ordered my mothers day gift which their florist declined to accept. FTD sent me an email over 48 ho...

#236229
May 06, 2011
263

Anonymous
FTD Florists... are they completely incompetent or purposely dishonest?

Two years ago I placed an online order with FTD florists. The order went through (a previous order arrived late), however, since then I have had my email inbox flooded with advert...

#234792
Apr 28, 2011
227

Billjunk...
FTD Screws it all up over and over

Amazing, order # xxxxxxx On the original complaint FTD did not deliver the day they said they would. No calls, contact or anything. I cancelled order and filed this complaint. I th...

#233122
Apr 19, 2011
197

Anonymous
FTD - Bait and Switch and Failure to Issue Refund

On February 20, 2011, I placed an order for birthday. However when I hit the button to submit the order, the item I had chosen was switched to a much more expensive item, and that ...

#224751
Mar 03, 2011
511

Unhappyc...
FTD nightmare

I ordered some flowers for valentines day 2011 from FTD. Not delivered. Ok. FTD was totally unreachable by e-mail or phone until late the next day, at which time I was told 'they'l...

#222351
Feb 18, 2011
296

Mdavis1066
Avoid FTD for Flowers

On Feb.2 I placed an order,FR0574217, with FTD for 36 roses to be delivered on Feb.11 and received an e-mail conformation. When , they did not arrive by 7:oo on 2/11 I sent an e-...

#221549
Feb 14, 2011
624

Mdavis1066
Avoid FTD for Flowers

On Feb.2 I placed an order,FR0574217, with FTD for 36 roses to be delivered on Feb.11 and received an e-mail conformation. When , they did not arrive by 7:oo on 2/11 I sent an e-...

#221546
Feb 14, 2011
188
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