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1.6 Based on 129 reviews
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I wish I would have read the reviews for FTD before ordering from them this past weekend. I just assumed that a company that has been around for many years would be safe to use. They had two chances to get the order correct and they still failed. Our relative had to drive out to a supermarket in a neighboring city after 8pm to pick up her birthday arrangement. Why does FTD use supermarkets to make floral arrangements? They certainly were not... Read more

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It was my Anniversary and so i decided to order my wife flowers and as a surprise have them delivered to work , Ftd customer service said no problem.. She will love them and have them tomorrow on your anniversary. Very next day they completly failed to deliver them . I called customer service to ask what happened? They said they tried to call her 6 times, i asked are you a flower delivery or flower phone service and told me they will deliver... Read more

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  • From mobile
  • Aug 10
  • #898263

Terrible customer service! They still use the "fax" system. Lol. Who does that these days? They don't deliver and refuse to refund you when requested. Don't waste your money.

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  • From mobile
  • Aug 05
  • #895284

I ordered flowers to be delivered to a coworker as congratulations. I received a confirmation delivery email. My coworker never received the flowers. I call FTD and they have yet to explain to me why wasn't the flowers received and why was i charged ($188) for something that wasn't done. This is my first and last time buying from this company.

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Paid $200 for 25th Anniversary bouquet. Flowers wilted after two days; we threw them out after three days. Called about the so-called "7-day customer satisfaction guarantee"; they only offered a 35% discount (for flowers that last less than 30% of the promised time). Never using FTD again! This is not the first time we have had issues with quality from FTD deliveries. I notified them that they need to change their local vendor, but no... Read more

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Ftd Arrangement Review from Sunrise, Florida
1 of 2

This is the worst company I have dealt with. I ordered the arengement on the forst picture and got the one on the second pic. It was awful and was nothing like what I ordered. Customer service is horrible. O have called, sent emails ... Still waiting for them to makeit right Read more

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Horible, just horrible. Product i ordered for same day delivery before 0700. Wasn't delivered until 2030hrs. 830pm. My wife was already home. Called at 500pm and told them to hold item till next day. Nope still delivered and they gave product to just a random person sitting in lobby. No affiliation with company my wife works for. Lucky for me the receptionist observed what was going on got the flowers and had staff bring the flowers to my... Read more

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1 of 2

Ordered a birthday gift for my mother. The Better Homes and Garden Gardenia with white washed metal container. No container. It was shipped in the flimsy plastic pot. See below. Called customer service and was told it was a substitute.

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  • From mobile
  • Jun 28
  • #873575

Ordered flowers for funeral, they never arrived. Had to call them six times to try to get flowers to the next of ken (because by then it was well after to the funeral). Ended up getting a refund and no flowers.

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I fear that is what happened to me. Purchased online for over $75.00 with delivery fees, for June 17th. Flowers were not delivered. No one advised me even though they have my email and cell phone number. Now I am getting the run around, I don't think their customer service is even in the U.S. and the man I spoke to cannot commit to even getting back to me today about this. The flowers were for a colleague out of state and that was her last day,... Read more

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