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FTD

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The FTD Company was founded in 1910. Originally it was called "Florists' Telegraph Delivery". The company is headquartered in Downers Grove, IL. FTD is the oldest organization in the world which provides the delivery of fresh flowers to the direct address. The company launched its web site ftd.com, which was the first flowers-by-wire service. It is a telephone and online retailer of flowers and special gifts (gift baskets, plants and the like) for various occasions.

today the FTD was acquired by Florists' Transworld Delivery, Inc in 2002. FTD sells its products directly to the customers, providing the same-day delivery service of floral orders. The company provides its services even abroad.
Please try to contact FTD Customer Service directly prior to posting any complaints on this site.

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FTD Reviews

Lkennedy...
FTD Never Delieved Mother's Day flowers to my MIL
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

FTD never delivered the flowers that I orders for my mother in law for mother's day. I ordered them on Friday, they should have been delivered Saturday, and I received a E-Mail...

#318885
May 16, 2012
9

Ourmonkey1
FTD Never Delivered Mothers Day Gift
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

My Husband and I wanted to surprise his Mom on Mother’s Day by sending her some flowers. We were going out of town to celebrate my first Mother’s Day, and didn't want his M...

#318795
May 16, 2012
13

Mickels84
FTD florist ruined Mothers Day
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I place an order of a Mothers Day floral and plant arrangement. I made sure to allow enough time for prompt delivery and confirmed the arrival for the day before. Come to find ou...

#318631
May 15, 2012
12

Zososnow...
FTD Flowers - all morons
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I love that I paid $10 extra for Monday delivery for Mother's Day flowers, only to not have them SHOW UP! I called today, they said the florist tried to deliver but no one was ...

#318531
May 15, 2012
20

Carrotgirl
FTD - Florist Delivery
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

My son sent me flowers for Mother's Day. The flowers were never delivered. FTD said they would "UPGRADE" and resend. (Quite frankly I thought they never actually sent them!!)Th...

#318438
May 14, 2012
15

Anonymous
FTD - Forgot To Deliver
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I ordered flowers to be delivered the Friday before Mother's Day. When I called my mom this morning (Sunday, Mother's Day) she told me that there was no delivery. I called ...

#318190
May 13, 2012
42

Krislyte
FTD Flowers is the WORST
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

NEVER use FTD flowers. I placed three orders for Mother's Day early Sat morning. I got an email later that day saying one of them couldn't be delivered, so I called to try ...

#318151
May 13, 2012
48

87 Grand...
FTD - Delivered day after scheduled delivery with out any notification
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

So I placed 2 orders online at FTD flowers for a mixed flower/rose arrangement for Mother's Day. I placed the orders Thurday about 12pm. to arrive next day, 2 diferent address. Wh...

#318037
May 12, 2012
27

Anonymous
FTD florists are a bait and switch
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

This is not a lot of money but I am tired of deceptive advertising. I ordered flowers for Mothers day for my wife and mother.After my first order FTD offered me 20% off my next ord...

#317356
May 09, 2012
60

Subdoc40
FTD Florists WARNING!
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

FTD Online Warning!!!: FAIL! Terrible. On 4/20/12 I ordered flowers for my Mom's 74th birthday to be delivered on the 4/24/12. My credit card was charged immediately. The flowe...

#316661
May 05, 2012
79

Pissed O...
FTD - Ruined A Birthday
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

Do not ever use this company, I placed and order at 9:27am EST and get an e-mail at 4:08pm EST that the arrangement that I ordered is not available for delivery today, then another...

#308809
Mar 30, 2012
137

Reblepride
FTD flowers worst service ever
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

Ibought flowers through ftd flowers. the flowers that shipped to my wife ,were not the right color and was not the size they were supposed to be. when i called them and told them w...

#304674
Mar 14, 2012
186

Mr. Moose
If you like SPAM, You'll LOVE FTD
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I will deal with any other florist but never FTD again. It is not the first time of such poor service. Last time we decided not to deal with FTD but chose to give them another chan...

#302289
Mar 05, 2012
196

Anonymous
Never ever use FTD florists
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

Was promised next day delivery and now it's two days past the promised delivery date, and they still have not arrived. Spoke with India several times and received the usual bl...

#298981
Feb 21, 2012
218

Loki639
Will never use FTD again.. Another Valentine's Day Mishap
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

Yet another year and I am unhappy to report that FTD is incapable to follow through and their basic customer service is worst than a Verizon call center from New Delhi. My order w...

#298618
Feb 20, 2012
236

Shashi S...
FTD - Poor customer service
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

FTD perhaps has the worst service. We ordered flowers for a death in the family for approx. $120. Flowers were never delivered. Nor did an one in their office had the coutesy of ca...

#298411
Feb 18, 2012
239

Krysiaba...
FTD - Fraud!!!!
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

This company allowed someone to place fraudulent charges onto my debit card even though the names and billing addresses didn't match..I called twice to dispute and a manager wa...

#298175
Feb 18, 2012
289

Psulliva...
FTD - Valentine's Day Flowers undelivered
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I ordered Valentine flowers for my wife (7 months pregnant, by the way) online from FTD. The next day, they didn't arrive, so I called. They said that the florist "didn't...

#297857
Feb 16, 2012
283

Anonymous
FTD Florist
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I ordered flowers from FTD florist with guaranteed delivery on Valentines Day. The flowers arrived two days later on 2/16. I called to complain and got routed to a call center in I...

#297786
Feb 16, 2012
221

Kono22
FTD is the WORST.....
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

This was my second and last bad experience with FTD. They failed to not only deliver the flowers on VALENTINE'S DAY, but they never notified me. When I called their outsource...

#297699
Feb 16, 2012
217

Anonymous
FTD - Delivery of Flowers for Valentine’s Day
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

In reference to my order number FMJ138292. I order flowers on-line for my wife for Valentine’s Day on 2/11/12 for a delivery date of 2/13/12 at her business, which was confirmed....

#297629
Feb 16, 2012
275

Ngeoffrey
FTD worst service ever
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

Ordered valentines flowers online day before valentines. Waited with anticipation at home with wife for flowers until 930 pm.Then went on the phone and waited for 30 minutes to som...

#297443
Feb 15, 2012
209

Anonymous
FTD - Valentine's Day
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I am more than PISSED! I ordered roses for my wife for Valentine's day a week ago, until now she hasnt received the roses. I been calling the customer service and no one is ans...

#297304
Feb 15, 2012
234

Bsharp10
FTD - Missed delivery
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I AM BEYOND PISSED! THEY DID NOT DELIVER THE FOLWERS I ORDERED AND THEN WHEN I CALLED IN I WAS ROUTED TO INDIA...NEVER WILL USE THEM AGAIN!!! THEY ARE SUPPOSE TO DELIVER, NOT OVERB...

#297282
Feb 15, 2012
228

EricDR
FTD screws customers
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I placed over $100 order through FTD for Valentine's Day. Even placed order one month in ADVANCE!! Received two emails from them. One stated flowers were delivered. Second ...

#297260
Feb 15, 2012
237

Anonymous
FTD - There website said
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

This company is a Train wreck my order was taken with no intention of Delivering on time. Then to boot I used thier email service and phone system and got the worst customer servic...

#297243
Feb 15, 2012
207

Macquee_...
STAY AWAY FROM FTD .COM
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

ABSOLUTELY A HORRIBLE EXPERIENCE!!! I AM BEYOND FURIOUS! I placed my order on 1/30/2012 to be delivered on Valentine's Day. I paid $100 for flowers that were NEVER ...

#297204
Feb 15, 2012
238

Tiki57
FTD is the worst!
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I will never use FTD online again. I ordered a week in advance and they are saying that an item still advertised on line is not available. Plus, they can't deliver until afte...

#297177
Feb 14, 2012
216

Mengchou
FTD - Took my order, can't deliver, doesn't tell me
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I ordered flowers for my dad to my mom to be delivered to the business we work at. I gave FDT my office phone number and extension. On my receipt it said that the flowers will be...

#297100
Feb 14, 2012
246

MAHFTD
FTD Don't trust their delivery dates - LATE
5.0 3113 Woodcreek Drive Downers GroveIL60515 1-800-736-3383, 630-719-7756 http://www.ftd.com/custserv/contact.epl

I ordered a Valentine Flower package from FTD.com, TWO WEEKS AGO, Feb 1st, for delivery on Valentines Day, Feb 14th for my girlfriend. This morning on Valentines Day I get a email ...

#296998
Feb 14, 2012
259
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Related Information

Flowers / Florist
What can make a woman happy most of all? - Of course, a bunch of flowers. It indeed works wonders and has lots of ways of use in our life! A bunch of flowers can say the most important words to dearest person or solve almost any misunderstanding or quarrel with a woman. It also can decorate any celebration, whether it is ceremony, anniversary or wedding. Bouquet made up correctly and with taste requires high skills, experience and the soul of florist-designer. Job of florist is a kind of art, which not everyone can cope with. Made up bouquets are sold in florist's shops or delivered to the destination with the help of flowers delivery companies. First flowers delivery appeared in mediaeval cities when floristic shopkeepers wanted to send purchased flowers to the clients for a small fee.

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